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RE: XML-based Automation (Was: Zen or Games?)

• To: 'John Cowan' <cowan@m...>, AndrewWatt2000@a...
• Subject: RE: XML-based Automation (Was: Zen or Games?)
• From: "Bullard, Claude L (Len)" <clbullar@i...>
• Date: Thu, 26 Jun 2003 14:19:59 -0500
• Cc: xml-dev@l...

The question is, if possible, by what means and in which cases can 
one obtain an automated service that has the QOS rating of a 
human service?

I assert that a fundamental is experience realized in analogical 
reasoning.  I conjecture that XSLT can enable such if we have 
worked carefully on the XML design.  The quality of the XML 
design being critical, high QOS numbers may still have higher 
costs but lower than that of human services and are easily 
repeatable and at computer speed.  Also, because 
an analogical system can default out to a human system, we 
don't have to risk mission critical transactions on automation.

So here is a fun puzzle for the cognoscenti.  Can John Sowa's 
rules be applied to XML using XSLT or am I just taking too few 
or too many medications? ;-)

http://www.jfsowa.com/pubs/analog.htm

Or does this require RDF?

len


From: John Cowan [mailto:cowan@m...]

AndrewWatt2000@a... scripsit:

> Think of the "marvellous" automated telephone systems which plague modern 
> life. They allow customer "support" at greatly reduced monetary cost for
the 
> company which provides "support" but at the cost of greatly increased time
and 
> frustration for the customer. The customer is receiving "support" which is
much 
> cheaper. And it shows!

Indeed.  Wherefore the product being supported is cheaper as well.

Look, if you have enough money, you can get all the personal service and
support you want.  You can hire a whole layer of people to run interference
for you -- what Jonathan Swift called "flappers".  But consider what
service and support you would have gotten without that automation!
You'd be a serf or slave or free peasant at best.
> Connection to a human being who has the capacity to think, and who is
given 
> by the "system" autonomy to think will be a premium service in future
customer 
> support. The plebs will receive XML-based service. :)

You betcha.  Look into "private banking" some time.
XML-based service is still a whole lot better than sword-based service.

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    • From: "Simon St.Laurent" <simonstl@s...>

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