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Tim DrurySubject: after install, studio runs but not visible
Author: Tim Drury
Date: 12 Feb 2006 09:34 AM
I have 2 enterprise licenses for stylus studio. On my PC running
XP pro everything is fine. On my laptop running XP home, the install
worked fine, but when I run stylus studio the splash screen appears,
then disappears, and nothing else happens. Struzzo.exe appears in the
task list. One thing I did differently between the two installs is
that I installed built 510h directly on my laptop instead of downloading
the main install from the website, then installing 510h on top of it.
Could this be the reason?

Postnext
Minollo I.Subject: after install, studio runs but not visible
Author: Minollo I.
Date: 12 Feb 2006 02:10 PM
Tim,
that shouldn't be a problem. Can you try deleting the whole...
HKEY_CURRENT_USER\Software\Stylus Studio\XML Enterprise Edition 2006
...registry key and running Stylus Studio again?

Thanks,
Minollo

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Tim DrurySubject: after install, studio runs but not visible
Author: Tim Drury
Date: 12 Feb 2006 02:59 PM
I deleted it from the registry, but still no luck. Any other suggestions?

Postnext
Tim DrurySubject: after install, studio runs but not visible
Author: Tim Drury
Date: 12 Feb 2006 03:47 PM
I saw some Java issues in the forums for older versions, so if it's still an issue, let me clarify my Java installation.

During the original installation my JAVA_HOME and path pointed to a non-beta JDK 1.5.0 installation. On a subsequent install, I changed my JAVA_HOME and path to point to JDK 1.4.2_09. Neither made any difference - the main Stylus window does not appear after the splash-screen disappears.

-tim

Postnext
Minollo I.Subject: after install, studio runs but not visible
Author: Minollo I.
Date: 12 Feb 2006 05:16 PM
If Stylus Studio doesn't even startup, it shouldn't be a JVM issue (JVM isn't loaded until needed).

Can you email stylus-field-report@stylusstudio.com as many details about your configuration as possible? (OS version/SP level? Are you connected to the Internet? Through a firewall? A proxy?)

Do you see any activity by struzzo.exe in the task manager?

Thanks,
Minollo

Postnext
Tim DrurySubject: after install, studio runs but not visible
Author: Tim Drury
Date: 13 Feb 2006 09:40 AM
My email to stylus-field-report@stylusstudio.com bounced, so here
is the email:

I have 2 enterprise licenses for stylus studio. I've installed build
510h on my work PC (XP pro, fully patched) and it works fine. I
installed 510h on my laptop and when I run it the splash screen
shows, disappears, then nothing else happens. Struzzo.exe appears
in the task list, but there is 0% cpu usage.

I've tried this with both JDK 1.4.2 and 1.5.0 on my path and
JAVA_HOME - same results. Here is some more config info:

Inspiron 8200
XP Home, SP2
All latest patches
tried both JDK 1.4.2_09 and JDK 1.5.0_01
had eval copy of Stylus Studio installed, but uninstalled before installing 510h
running MS Antispyware, F-secure
system is behind a firewall and NAT'd (same results at home and work
which are both firewalled and NAT'd, but in different ways)
MS firewall (tried with this turned off, but made no difference)
No http proxy

Is there any more info I can provide? There are no logs in the stylus directories.

-tim

Postnext
Minollo I.Subject: after install, studio runs but not visible
Author: Minollo I.
Date: 13 Feb 2006 09:48 AM
Tim,
thanks for the additional details. Sorry for the bounce back from the email address I suggested you; that one should work too, but in the future feel free to use stylus-field-report@progress.com, and that will definitely work.

Your configuration sounds perfectly fine; I hate asking this, but have you tried uninstalling/re-downloading/re-installing BL501h? That would allows us to rule out the possibility that we are dealing with a corrupted installation.

Also, have you noticed any "Windows Installer" window popping up after running Stylus Studio? If yes, then "http://www.stylusstudio.com/SSDN/default.asp?action=9&fid=47&read=3762" may help.

Finally, is Internet Explorer working regularly on your machine?

If all of the above don't highlight any problem, then our only next option is to send you an instrumented package that tracks down a number of parameters to indentify what's going wrong on your machine.

Thanks for your patience,
Minollo

Postnext
Tim DrurySubject: after install, studio runs but not visible
Author: Tim Drury
Date: 13 Feb 2006 09:56 AM

Please note that I meant build 501h in the above emails, not 510h.

Minollo - I didn't notice any MS installing showing after the install. I
have uninstalled and re-installed stylus studio at least 4 times. I
rarely run IE preferring firefox instead, but IE does run fine.

I solved the problem. While running regmon to try to debug this issue,
I noticed Struzzo.exe took a very unusual interest in my itunes registry
keys. I uninstalled itunes, rebooted, and now stylus studio runs fine.

I'm not sure if I can re-install itunes...

-tim

Posttop
Minollo I.Subject: after install, studio runs but not visible
Author: Minollo I.
Date: 13 Feb 2006 10:04 AM
Tim,
I do have iTunes installed on one of my machines, and I haven't noticed any interaction with Stylus. Maybe the Internet Explorer component we instantiate in Styls Studio tries to do something about it? Stylus usually limits itself to interact with the registry keys where it store its own information, and that may involve iterating through keys under HLM/Software, but no more than that.

Minollo

   
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