Subject:Stylus Studio Online help install fails Author:Richard Paris Date:20 Mar 2012 04:25 AM
Hi All, just installed SS X14 Enterprise latest trial version Build on Windows 7 x64 with Bitdefender security suite and Internet Download Manager. When i go Help->Documentation SS generates a popup stating that it needs to install additional components from www.stylusstudio.com and install it into existing installation directory. When i proceed, downloads for a couple of minutes and then popup "Component instllation failed. This might have been caused by a partial or corrupted package download." I've tried this several times including attempts with Bitdefender firewall and AV turned off. Any ideas as to how i can successfully install the help components onto my system? Thanks in advance.
Subject:Stylus Studio Online help install fails Author:Paul van Bavel Date:19 May 2012 07:56 AM
I've got the exact same problem. I'm working on windows 7, 64 bit and using norton 360. For me it was no solution to switch off the firewall and anti-virus software. That should not be the problem I think. I expect the problem to be the 64 bit. Could you please specify separate download instruction for that help file. Thnx
Subject:Stylus Studio Online help install fails Author:Paul van Bavel Date:13 Feb 2013 11:02 AM
Hi Ivan,
This problem still exist!!!
After every update I have to "re-install" the help file.
But I looks like the problem is not the only of this kind. As soon as you need an additional plug-in (e.g. APache FOP) it is downloaded, but on a place that the software cann't find it.
Subject:Stylus Studio Online help install fails Author:Ivan Pedruzzi Date:13 Feb 2013 04:21 PM
Paul
Only when switching between major releases (2011 -> X14, X14 -> X15)
Just press F1 and the help will download automatically if you have internet access.
The same applies to some components likes Apache FOP or Java Schema Processor driver.
As soon as you invoke such functionality the on-demand download gets triggered.
I just tested X15 Enterpirse and Pro and they triggers the correct downloads