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Jamil TaylorSubject: Cannot Use Stylus Studio On Multiple Computers
Author: Jamil Taylor
Date: 14 Sep 2008 05:49 PM
I'm a licensed user of Stylus Studio Enterprise. I have three computers that the software is installed on, but it appears that the software can only function on two computers. I am the sole user of this software, and no versions of it run simultaneously. The problem is that the third installation does not work. It displays a message about calling a toll-free number for manual activation (the software was previously activated and working fine though). The phone number plays a messages stating to email sales.

A few weeks ago, I did email sales. Sales got the one installation working, but now one of the installations that used to work no longer works. I do not wish to keep emailing sales to get one version working. A couple questions: first, what are the license details for a single user using his licensed copy? Is there a limitation on the number of computers it can execute on? I did search for this information previously, but it is nowhere to be found. The software does not include licensing information.

I have already emailed all of these details to sales, but again, I need help getting the software working or details of your licensing. When I previously sent the details of three computers, I did not receive any information about this not being allowed.

Thank you.
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Jamil TaylorSubject: Cannot Use Stylus Studio On Multiple Computers
Author: Jamil Taylor
Date: 16 Sep 2008 09:34 PM
Originally Posted: 16 Sep 2008 09:33 PM
So no help or support on my question.

Does anyone have comments regarding oXygen?

They clearly list their EULA on their website. Take look at item #2.3 under License Grants:

2.3 The Named User of the Software may install and use the Software on as many computers (including operating systems) as he or she likes.

http://www.oxygenxml.com/eula.html
Postnext
Minollo I.Subject: Cannot Use Stylus Studio On Multiple Computers
Author: Minollo I.
Date: 16 Sep 2008 11:53 PM
Sorry for the delay in replying.

Can you email your current activation key at stylus-field-report at progress dot com? We will quickly take care of your problem.

Thanks.
Postnext
Jamil TaylorSubject: Cannot Use Stylus Studio On Multiple Computers
Author: Jamil Taylor
Date: 20 Sep 2008 05:41 PM
Hmm. No response after two email messages sent, and the software continues to not function. Nevermind. I have uninstalled all versions of StylusStudio from all of my computers.

I received a 50% price reduction on a competitive upgrade to the latest version of oXygen Enterprise edition.
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Minollo I.Subject: Cannot Use Stylus Studio On Multiple Computers
Author: Minollo I.
Date: 25 Sep 2008 09:50 AM
Originally Posted: 25 Sep 2008 09:42 AM
Once again, apologies for how slowly this has been handled on our side; we have contacted you by email.
   
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