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Rob DixonSubject: Stylus Studio won't run
Author: Rob Dixon
Date: 07 Aug 2006 05:09 PM
Hi,

As of a few days ago my installation of Style Studio 2006 Enterprise stopped working. When I try to launch it I see the splash screen and then nothing else. In Task Manager I see that struzzo.exe is running, but the application window doesn't show up.

I have uninstalled and reinstalled the product two times and I still get the same result.

How can I debug this? It is possible that installing other software products could cripple my Stylus Studio installation?

Thanks in advance for your help,

Rob Dixon
Adobe Systems
Postnext
Ivan PedruzziSubject: Stylus Studio won't run
Author: Ivan Pedruzzi
Date: 07 Aug 2006 05:48 PM
Rob,

Could you please rename the following registry key

HKEY_CURRENT_USER\
Software\
Stylus Studio\
XML Enterprise Edition 2006 Release 3

to ___XML Enterprise Edition 2006 Release 3


BTW did you recently install IE 7 beta?

Thank You for your help
Ivan Pedruzzi
Stylus Studio Team
Postnext
Rob DixonSubject: Stylus Studio won't run
Author: Rob Dixon
Date: 09 Aug 2006 03:02 PM
Ivan,

Thanks for your response.

The CD Case for my product says "Stylus Studio 2006 XML Enterprise Edition". I had tried installing an update earlier for "Stylus Studio 6 XML Enterprise Edition" (Build 377o) but after installing that it said my CD Key was not valid for that product.

So I uninstalled that and installed the upgrade for "Stylus Studio 2006 XML (all editions)" (Build 501j). That one accepted my CD Key, but the application never launches. I see the splash screen, and Struzzo.exe shows up in the Task Manager, but there's no UI.

Since then I uninstalled and reinstalled straight from the CD itself (Build 501e). I get the same thing: splash screen but no app.

The regedit key you mentioned was different on may machine. It said "XML Enterprise Edition 2006". I changed that to be "___XML Enterprise Edition 2006" (similar to your suggestion). After I tried to run Stylus Studio it created a new key named "XML Enterprise Edition 2006". However the app still did not run.

There has been other software installed on this machine since I first put Stylus Studio on there, but I haven't installed the Internet Explorer 7 beta.

Thanks again for any ideas you might have.

Rob Dixon
Postnext
Ivan PedruzziSubject: Stylus Studio won't run
Author: Ivan Pedruzzi
Date: 09 Aug 2006 03:19 PM
Hi Bob,

Please try to download the latest version Stylus Studio 2006 Release 3
http://www.stylusstudio.com/xml_download.html

Thank You
Ivan Pedruzzi
Stylus Studio Team
Postnext
Rob DixonSubject: Stylus Studio won't run
Author: Rob Dixon
Date: 09 Aug 2006 07:14 PM
Hi Ivan,

Thanks. I've downloaded and installed Release 3 (build 653e). I still get the same result I'm afraid: the splash screen, struzzo.exe running in the Task Manager, and then no UI.

Any ideas?

Thanks,

Rob Dixon
Postnext
Minollo I.Subject: Stylus Studio won't run
Author: Minollo I.
Date: 09 Aug 2006 08:50 PM
Rob,
a user reported a similar issue sometime ago, apparently caused by a iTunes installation:
http://www.stylusstudio.com/SSDN/default.asp?action=9&fid=23&read=4689#13720

If that doesn't help, the only next step we can think of is sending you some instrumented module to try understanding what's going on.

Posttop
Rob DixonSubject: Stylus Studio won't run
Author: Rob Dixon
Date: 12 Aug 2006 06:40 PM
Hi Ivan,

Uninstalling iTunes did the trick. Stylus Studio now launches as it should.

The funny thing is that I had iTunes installed before I installed Stylus Studio on this machine. Stylus worked fine for a quite while. It was only after I installed an upgraded version of Stylus that it stopped working.

Sorry I forgot to note which version of iTunes I was running, but it wasn't a recent one. I believed I had installed it in February this year.

Thanks for your help.

Rob Diuxon
   
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