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Paul RichardSubject: Error and Dr Watson
Author: Paul Richard
Date: 19 Jun 2002 02:22 PM
I have a user with some problems. When they go to "about stylus studio" under help they get an error, stating to post here and attach the log file. They also get a Dr Watson when trying to run a script. Any ideas? The script can be run on other machines.


ApplicationStruzzo(99).log
error log
Postnext
Ivan PedruzziSubject: RE: Error and Dr Watson
Author: Ivan Pedruzzi
Date: 19 Jun 2002 02:36 PM


Paul,

The about crash could be related to JDK/JRE not installed properly.
The msxml:script crash, does it happen with a particular script or with
any script ?

Ivan Pedruzzi
eXcelon corp.
http://www.stylusstudio.com

> -----Original Message-----
> From: stylus-studio-tech Listmanager [mailto:listmanager]
> Sent: Wednesday, June 19, 2002 2:36 PM
> To: Recipients of 'stylus-studio-tech' suppressed
> Subject: Error and Dr Watson
>
>
> From: "Paul Richard"
>
> I have a user with some problems. When they go to "about
> stylus studio" under help they get an error, stating to post
> here and attach the log file. They also get a Dr Watson when
> trying to run a script. Any ideas? The script can be run on
> other machines.
>
>
>
> To reply: mailto:stylus-studio-tech.5224@edn.exln.com
> To start a new topic: mailto:stylus-studio-tech@edn.exln.com
> To login: http://edn.exln.com/~SSDN
>
>

Postnext
Minollo I.Subject: RE: Error and Dr Watson
Author: Minollo I.
Date: 19 Jun 2002 02:40 PM
BTW, looks like they are running BL69i; I would suggest an upgrade to the
latest 3.1 build at least: BL69w

You can find it on:
http://www.stylusstudio.com/downloads/studio/iftw_update/stylus%20studio.htm

Minollo
Posttop
Ivan PedruzziSubject: FW: Error and Dr Watson
Author: Ivan Pedruzzi
Date: 20 Jun 2002 10:10 AM
> -----Original Message-----
> From: paulrichard@chubb.com [mailto:paulrichard@chubb.com]
> Sent: Thursday, June 20, 2002 9:08 AM
> To: Ivan Pedruzzi
> Subject: RE: Error and Dr Watson
>
>
>
> Ivan,
> The user never had the JDK installed. That solved everything.
> Thanks for you help.
>
> Thanks,
> Paul Richard
> Application Tool Support
> 908-903-4041
>

   
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