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John Aukema

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: John Aukema
Date: 08 Jun 2006 12:25 PM

Stylus Studio will not start. No error message, nothing in the error logs, etc ... ?

I reinstalled Stylus Studio 6 Professional on my computer (Win XP Pro SP2) after reformatting the hard drive and reinstalling windows.

I used the install file "stylus-studio-professional-7r1I.exe".

It does not create the registry keys,
HKCR\stylusstudio.xml
HKCR\stylusstudio.xsd
HKCR\stylusstudio.xsl
HKCR\stylusstudio.xslt
etc.

I am an Administrator on this computer. I have uninstalled and reinstalled several times. I have also tried installing with the version 7 R2.

I also ran "RegMon" and check and saved the log file. There is no reference at all to "stylusstudiofile" so it looks like the install is not even trying to create these registry keys!

Help! John

Minollo I.

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: Minollo I.
Date: 08 Jun 2006 01:42 PM

John,
Stylus Studio creates those registry keys when the application is run; it's not a procedure done by the installer.

But you are saying that Stylus Studio doesn't start on your machine; is that still true after all the installing/uninstalling you have performed? Do you run Stylus Studio double clicking on its desktop icon? Do you see "struzzo.exe" processes in your task manager?

Thanks.

John Aukema

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: John Aukema
Date: 08 Jun 2006 01:52 PM

Correct, I run it by double-clicking on the shortcut on my desktop. I also tried double-clicking on the struzzo.exe file.

It does not show up in the task manager. Not even for 1 second.

I can post regmon and filemon log files if that helps.

John

Minollo I.

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: Minollo I.
Date: 08 Jun 2006 02:03 PM

That sounds very strange; and that's happening with a fresh 2006 rel 2 package downloaded from http://www.stylusstudio.com/download ?

Can you try running bin\stylusxslt.exe from the command line to see if it behaves as expected?

Thanks.

John Aukema

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: John Aukema
Date: 08 Jun 2006 02:23 PM

Yes, I downloaded the new package R2 (twice) and uninstalled and re-installed it.

Yes, the StylusXSLT.exe command works fine.

John

Minollo I.

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: Minollo I.
Date: 08 Jun 2006 02:48 PM
Originally Posted: 08 Jun 2006 02:49 PM

Another few things to try.

- Can you download "depends.exe" (http://www.dependencywalker.com/) and run it against struzzo.exe? We need to know if any component is missing for any reason, and that utility will tell you

- Can you try installing Stylus Studio in a differen folder, like c:\stylus? We would like to rule out permission/access settings in program files

- Can you run "struzzo.exe" from the command line and see if any error is reported?

- Is Internet Explorer installed on your machine? Can you run it successfully?

Thanks.

John Aukema

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: John Aukema
Date: 08 Jun 2006 03:08 PM

Ran DependencyWalker,

Warning: At least one delay-load dependency module was not found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.
MSJAVA.dll not found

Note: msjava.dll does not exist anywhere on my computer.

Also, MPR.dll is highlighted (pink) not grey. Not sure if this matters?

John

I have attached the struzzo.dwi from dependeny walker.

Struzzo(2).zip
Dependency Walker for struzzo

John Aukema

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: John Aukema
Date: 08 Jun 2006 02:50 PM

I ran StylusStudio (struzzo.exe) while running regmon and filemon (from sysinterals) and have attatched the log files for you.

Maybe you can run the same on your system to find out the differences.

Thanks, John

Filemon.log
File Monitor Log

Regmon.log
Registry Monitor Log

Ivan Pedruzzi

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: Ivan Pedruzzi
Date: 08 Jun 2006 09:34 PM

John

This is really weird.

Could you try to open struzzo.exe using DependencyWalker then click

Profile -> Start Profile

and see if you get an error

Thank You for your help
Ivan Pedruzzi
Stylus Studio Team

John Aukema

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: John Aukema
Date: 09 Jun 2006 09:53 AM

I was wondering if Java was the problem. I have java version j2re1.4.2_12 installed.

If not this is what dependency walker returns: I get an error on NTDLL.DLL and on ADVAPI32.DLL. See the attached file.

Also, I have installed the "User Profile Hive Cleanup Service" from Microsoft. The same problem occurs even if I stop and disable the uphclean service.
http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

This message appears in the event log file:

Event Type: Information
Event Source: UPHClean
Event Category: None
Event ID: 1401
Date: 6/8/2006
Time: 9:09:07 AM
User: MyDomain\MyUser
Computer: MyComputer
Description:
The following handles in user profile hive MyDomain\MyUser have been remapped because they were preventing the profile from unloading successfully:

svchost.exe (1000)
HKCU (0x360)
0x77e3b4b7 ADVAPI32!<no symbol>
0x77e072b1 ADVAPI32!IsTextUnicode+0x9cb4
0x77dd6b20 ADVAPI32!RegOpenKeyExW+0xa8
0x77dd773e ADVAPI32!RegOpenKeyW+0x2f
0x77ddb2dc ADVAPI32!SaferComputeTokenFromLevel+0x587
0x77ddb296 ADVAPI32!SaferComputeTokenFromLevel+0x541
0x77dd9e9e ADVAPI32!IdentifyCodeAuthzLevelW+0xd9
0x7c819653 kernel32!BasepCheckWinSaferRestrictions+0x17e
0x7c818d2c kernel32!GetNlsSectionName+0x10cb
0x77df7838 ADVAPI32!CreateProcessAsUserW+0xc3
0x76a93acd rpcss!<no symbol>
0x76a93849 rpcss!<no symbol>
0x77e79dc9 RPCRT4!CheckVerificationTrailer+0x75
0x77ef321a RPCRT4!NdrStubCall2+0x215
0x77ef36ee RPCRT4!NdrServerCall2+0x19
0x77e7988c RPCRT4!NdrGetTypeFlags+0x1c9
0x77e797f1 RPCRT4!NdrGetTypeFlags+0x12e
0x77e7971d RPCRT4!NdrGetTypeFlags+0x5a
0x77e7bd0d RPCRT4!NdrConformantArrayFree+0x42e
0x77e7bb6a RPCRT4!NdrConformantArrayFree+0x28b
0x77e76784 RPCRT4!I_RpcBCacheFree+0x14c
0x77e76c22 RPCRT4!I_RpcBCacheFree+0x5ea
0x77e76a3b RPCRT4!I_RpcBCacheFree+0x403
0x77e76c0a RPCRT4!I_RpcBCacheFree+0x5d2
0x7c80b50b kernel32!GetModuleFileNameA+0x1b4

John

Struzzo_2.zip
Log file from DepWalk

Minollo I.

Subject: Install does not create registry keys - stylusstudiofile.xml
Author: Minollo I.
Date: 09 Jun 2006 11:25 AM

Thanks John.

I'm sending you a personal email to better handle this offline; we'll post updates here once this issue gets more clear.

Minollo

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