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RE: Re: Are the publishing users happy? Why not?

• To: 'Doug Rudder' <drudder@d...>, xml-dev@l...
• Subject: RE: Re: Are the publishing users happy? Why not?
• From: "Bullard, Claude L (Len)" <clbullar@i...>
• Date: Wed, 19 Feb 2003 10:46:20 -0600

Yea, verily, and you never get the same job twice.

It was a lot easier to sell markup to writers than 
to the technical community.  We had to pay them 
to do it. ;-)  The backgrounds of the customer 
make a lot of difference and tools don't always 
make that job easier.  BUT... they are all humans 
and you can count on certain patterns there.  Overworked 
frontal lobes are not reliable, but the old brain 
and the snake brain are.

Monkey See.  Monkey Do.

len

-----Original Message-----
From: Doug Rudder [mailto:drudder@d...]

Sounds familiar (filling the role of the DTD developer, hopefully not too
smart-mouthed) :-)

A major part of the job is to make the writer's/editor's job easier.  Good
tools and systems are a definite need. Tackling the mindset issue is another
(sometimes more difficult) part of the equation. Education and communication
play a huge role here. This is true for both the content specialists and
technical developers.

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