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Topic  
Postnext
Russell AllenSubject: Dr Watson on Install
Author: Russell Allen
Date: 26 Jul 2001 02:35 PM
We just purchased Studio 3.0 and I attempted to install, but the installer (Studio.exe) throws a Dr Watson IMEADIATLY.

I running Win NT SP 5.
I had the Beta version. I uninstalled it prior to attempting the full version install.

I have tried restarting, and other generic fixes like that.

I Downloaded the trial version and it installed fine.

I tried the licensed version and it still did not install.

I removed the Trial version, and tried the licensed version and it still did not install.

All of this makes it sound like the installer file is bad, but I took the CD to another machine and it worked fine.

Thoughts?
I do have a dump file, about 3.5 megs if you think you can get some meaning out of it.

Thanks,
Russell Allen
Emageon, Inc.
Postnext
Minollo I.Subject: Re: Dr Watson on Install
Author: Minollo I.
Date: 26 Jul 2001 02:45 PM
At 02:40 PM 7/26/2001 -0400, you wrote:
>From: "Russell Allen"
>
>We just purchased Studio 3.0 and I attempted to install, but the installer
>(Studio.exe) throws a Dr Watson IMEADIATLY.
>
>I running Win NT SP 5.
>I had the Beta version. I uninstalled it prior to attempting the full
>version install.
>
>I have tried restarting, and other generic fixes like that.
>
>I Downloaded the trial version and it installed fine.
>
>I tried the licensed version and it still did not install.
>
>I removed the Trial version, and tried the licensed version and it still
>did not install.
>
>All of this makes it sound like the installer file is bad, but I took the
>CD to another machine and it worked fine.

You mention that you get DrWatson when running "studio.exe"; that's the
self-extracting installer that is usually downloaded via FTP or HTTP; I
don't think (even if that doesn't imply it hasn't happened) we have
generated CDs containing the self-extracting installer; CDs should always
contain the uncompressed version, where you run setup.exe

Anyway, I'm assuming that you can't see any window before the DrWatson is
thrown; that makes me think you are running a corrupted installation
package, even if you are saying that the same installation works fine on
another machine. Are you running the installation directly from the CD?
Maybe your first machine has problems reading that CD? You may also want to
check the value of your TEMP environment variable, and make sure it's
pointing to a valid location where you have at least 50MB of free disk space.

Minollo
Postnext
Russell AllenSubject: Re: Dr Watson on Install
Author: Russell Allen
Date: 26 Jul 2001 03:40 PM
The CD I am using was burned in house from a downloaded installer.

I tried running it from the CD, copying it off the CD and running it, and from the CD on a different machine.

Only the different machine worked.

I will try the temp environment variable...

RA
Postnext
Russell AllenSubject: Re: Dr Watson on Install
Author: Russell Allen
Date: 26 Jul 2001 03:41 PM
I checked, and there is 250MB free in temp for the installer to decompress. So space is not an issue. Also, the Dr watson is instantly popping up.

RA
Postnext
Minollo I.Subject: Re: Dr Watson on Install
Author: Minollo I.
Date: 26 Jul 2001 03:58 PM
At 03:47 PM 7/26/2001 -0400, you wrote:
>From: "Russell Allen"
>
>I checked, and there is 250MB free in temp for the installer to
>decompress. So space is not an issue. Also, the Dr watson is instantly
>popping up.

I'm really puzzled; I don't have anything else to ask you to try; looks
like the self-executable unzipper is failing.

If I build a new self-executable installation (using a different
technology) and make it available through FTP, would you be able to
download and test it?

Minollo
Posttop
Russell AllenSubject: Re: Dr Watson on Install
Author: Russell Allen
Date: 26 Jul 2001 05:51 PM
Sure.

You can email me the ftp info:
rallen@emageon.com
   
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