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Topic  
Postnext
Robert OrdyniecSubject: SS Crash: NT4 SP6
Author: Robert Ordyniec
Date: 12 Feb 2002 09:43 AM


DocumentStruzzo(81).log
Error Log
Postnext
Minollo I.Subject: Re: SS Crash: NT4 SP6
Author: Minollo I.
Date: 12 Feb 2002 10:26 AM
Can you tell us what you were doing when the crash happened? Were you
running a stylesheet? If so, is it heavily recursive? If that's the case,
you may want to try increasing the allocated stack size of the XSLT
processor in Tools|Options|PluginSettings|XSLT Settings

Minollo
Postnext
Robert OrdyniecSubject: Re: SS Crash: NT4 SP6
Author: Robert Ordyniec
Date: 13 Feb 2002 03:27 PM
I work with recursive stylesheets. I'm not sure that I would characterize them as heavily recursive, but I will try your recommendation.

This crashing of the application occurs frequently. Hopefully increasing the stack size will help. (Perhaps dynamic allocation of stack space would be an improvement?)
Postnext
Minollo I.Subject: Re: SS Crash: NT4 SP6
Author: Minollo I.
Date: 13 Feb 2002 03:41 PM

>...
>I work with recursive stylesheets. I'm not sure that I would characterize
>them as heavily recursive, but I will try your recommendation.

Robert, my suggestion only applies if the crashes you get are at processing
time.

Looking at your log again, it looks like you are getting two categories of
crashes; we are aware about one, and we haven't been able to reproduce/fix
it yet (it is hopefully work-arounded in the upcoming BL69m build); the
other one doesn't contain any usable information, and it could might be
related to a memory issue.

>This crashing of the application occurs frequently. Hopefully increasing
>the stack size will help. (Perhaps dynamic allocation of stack space
>would be an improvement?)

Hm... not sure that's doable; stack dimension is an attribute of a thread
(and of a process); I've never seen any documentation describing resizing
of stack size once the process or thread is initialized. If you have a
pointer to such information, I would be happy to read it.

Minollo
Postnext
Minollo I.Subject: Re: SS Crash: NT4 SP6
Author: Minollo I.
Date: 13 Feb 2002 09:49 PM
I would encourage you to install 3.1 BL69m, now available from:
http://www.stylusstudio.com/update

It should fix some of the crashes that you are experiencing.

Hope this helps,
Minollo
Postnext
Robert OrdyniecSubject: Re: SS Crash: NT4 SP6
Author: Robert Ordyniec
Date: 15 Feb 2002 01:40 PM
The typical scenario is this:

I am running some application in the IE6 browser that uses xml/xsl (a number of browser instances are running simultaneously [1-4]).

I have Visual Interdev IDE running with some number of pages open that may include asp, htm, xml, xsl.

I have Lotus notes open to inbox, Visual Source safe open to project directory.

I am Logged in to a novell network.

I go to SS and edit some element in a stylesheet (usually I have 3-8 pages open at one time, a mixture of xml, xslt).

I save the edit.

The SS application encounters an unrecoverable error. The edits are usually saved.

I hope this is more helpful than my previous posts. I have 512 mb of ram, but not much available disk space (about 400mb on each of my drives).
Postnext
Minollo I.Subject: Re: SS Crash: NT4 SP6
Author: Minollo I.
Date: 15 Feb 2002 01:59 PM
Robert,
we think we have a fix for this "on save crash"; but we can't be sure
because we have never been able to reproduce it deterministically.

Would you be willing to try installing a modified version of BL69m
containing what we hope is the fix for this problem?

If so, I'll send directions to your email address about how to download the
updated package.

Thanks,
Minollo
Postnext
Robert OrdyniecSubject: Re: SS Crash: NT4 SP6
Author: Robert Ordyniec
Date: 15 Feb 2002 02:36 PM
Sure.

I have a stake in helping resolve this issue: I recommended this product as a tool for our development team.
Postnext
Robert OrdyniecSubject: Re: SS Crash: NT4 SP6
Author: Robert Ordyniec
Date: 25 Feb 2002 04:28 PM
I sent a reply via email re: build 69n. Were you able to determine anything using the updated log file I sent?
Posttop
Minollo I.Subject: Re: SS Crash: NT4 SP6
Author: Minollo I.
Date: 25 Feb 2002 04:33 PM
We didn't forget about you; we tried hard reproducing the behavior in
different configurations, with no success. The .log file, unfortunately,
doesn't point in any direction.

Just a few other questions:
- do you have other open documents when the crash happens (other than the
XSLT and the XML used to preview the XSLT)?
- do you have a project open?
- does the crash happen deterministically or almost deterministically
(like more than 5 times out of 10)?

Thanks,
Minollo
   
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