> Support characteristics:
> 
> Replies to questions usually within 24 hours, often within 
> the hour, 6 days
> a week.
> Errors corrected, better ways of doing it..
> Polite, helpful 
> *Real* experts on hand.

Unfortunately, if you ask an average project manager, the essence of a
support agreement is the ability to blame or sue someone else when things go
wrong.

Mike Kay


 XSL-List info and archive:  http://www.mulberrytech.com/xsl/xsl-list