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RE: Web Services and Quality

• To: "'Simon St.Laurent'" <simonstl@s...>, xml-dev@l...
• Subject: RE: Web Services and Quality
• From: "Bullard, Claude L (Len)" <clbullar@i...>
• Date: Wed, 17 Sep 2003 10:47:23 -0500

On the other hand, rating cars, sports teams, 
and presidencies are all full time occupations 
for some.  It is a matter of the fidelity of the 
measures themselves and the relationship of the 
values produced to the question asked, then a 
measure of the observer/reporter/rating service 
as to it's competence to observe/gather, correctly 
measure and correctly compute the quality metric.

When you buy a car, do you read only one quality 
report, or get several and compare?  When you 
research a situation in the Middle East, do you 
read just the Washington Post, or the New York 
Times too?  

The critical issue is the Question:  what decision 
will be made based on the quality metric(s)?

len


From: Simon St.Laurent [mailto:simonstl@s...]

Determining whose feedback to listen to, while still keeping consumers
free of legal or other retailiation from vendors seems like a bigger
problem than the technical issues.

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