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Yep. But remember that money isn't the only ROI. A side trip in this thread.... My customers are public safety agencies. The return on investment for them is lower CFS (call for service) numbers. If there is money-component, it is lowering the cost of reducing the CFS. The ultimate point of police work is not to solve crime; it is to reduce it. Having to solve it means the pre-CFS systems are failing. Talk to Rudy Giulianni about how he made New York a safer place to live (9/11 being the exception). It's very nice to have a real-time metric in orchestrated process. One can organize systems neatly around that. CFS is a real-time event and you can watch it's frequency like a thermometer. You can't immediately deduce the cause of change, but you know the patient isn't normal when it goes up or down too far, then start the tests. Web systems are excellent for pre-CFS applications because communication is the key making a stronger safer community. We don't sell web systems. We use them to develop public-safety systems. That is a key to overcoming the hype and the misguided consultant. The Application is King. len From: Gavin Thomas Nicol [mailto:gtn@r...] This is the greatest tragedy of all. I think the hype around the web as the ultimate tool for business, the bubble, and the tech downturn should be good lessons to everyone. Web services have a place for sure... but people need to keep focused on the ROI. Businesses are about money after all...
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