Frequently Asked Questions About Annual Upgrade Protection (AUP)
Wondering what is AUP, how does it work, do you really need it, and what happens if you don't have it? Here you'll find the answers to these questions and other software maintenance and upgrade protection issues. If after reading this FAQ you have a question that we haven't answered, drop us a line, and we'll get you the information you need.
Question: What is Annual Upgrade Protection?
Answer: Annual Upgrade Protection (AUP) is optional coverage that ensures that you not only receive every Software Maintenance update but also any Software Upgrades we release during your AUP coverage period. With the AUP, these Stylus Studio updates and upgrades are free. You do not have to pay an additional upgrade license fee to stay current with CRN Magazine's Product of the Year.
Question: What products are eligible for AUP coverage?
Answer: We offer AUP coverage programs for Stylus Studio XML Enterprise Suite, Stylus Studio XML Professional Suite, and DataDirect XML Converters. We do not offer AUP for Stylus Studio XML Home Edition.
Question: What is the AUP coverage period?
Answer: AUP coverage is for one year from date of purchase and must be renewed annually in order to stay in effect. You can purchase additional years of AUP anytime during the coverage period. Maintaining current AUP coverage is more cost effective than purchasing an upgraded version of a product at full price. It is also a way to accurately budget for software upgrades and treat them as annual business expenses, rather than periodically funding large purchases.
Question: How do I renew my AUP coverage?
Answer: Stylus Studio typically sends you email 30 days prior to your AUP expiration date to remind you that it's time to renew. When you're ready to renew, you can follow the hyperlink in that email, or send us email at firstname.lastname@example.org.
Question: What are Software Maintenance Updates?
Answer: The Stylus Studio team makes periodic software maintenance updates to Stylus Studio to correct errors, provide enhancements, or improve performance. A software maintenance update is defined as a new build for the current version of the product that results in a patch, bug fix, updated documentation, or improved performance.
Question: What are Software Upgrades?
Answer: A software upgrade is defined as a new release of Stylus Studio that substantially enhances the functionality of the product and/or results in a change to the release number of the product (for example, Stylus Studio 2011 Release 2 to Stylus Studio 2011 Release 3). You are required to purchase an AUP in order to receive free upgrades to a newer release of Stylus Studio.
Question: What happens if I choose not to purchase AUP?
Answer: If you choose not to purchase the AUP, but are a registered Stylus Studio user, you are entitled to any software maintenance updates to the release of Stylus Studio you have purchased. For example, if you purchased Stylus Studio 2011 XML Enterprise Edition, Release 1, you will be able to download subsequent software builds for that release (for example, Stylus Studio 2011 XML Enterprise Edition, Release 1, build 501i, 501j, 501k...) for free. Without AUP, you are not eligible to receive free software upgrades and new releases.
Question: How do I receive Software Maintenance Updates?
Answer: You can easily check on the availability of software maintenance updates to your current release of Stylus Studio by clicking Help > Check for Latest Version on the Stylus Studio menu. In addition, if you are connected to the Internet and updates are available, a small update icon appears in the lower right corner of the Stylus Studio desktop.
Question: How do I receive Software Upgrades?
Answer: If you are a registered Stylus Studio user with current AUP coverage and would like to upgrade your software, send an email to email@example.com and we'll get you started.
Question: What does it mean to Process my AUP?
Answer: Customers with current Annual Upgrade Protection (i.e. AUP that has not expired) may Process their AUP to get a key code for the most current version of Stylus Studio. Find out more information or process your AUP today.
Question: Are you ready to purchase your Stylus Studio AUP?
Answer: Don't worry, it's easy. You can purchase your AUP along with your Stylus Studio software online. If you already have your Stylus Studio software, you can purchase your AUP by sending email to firstname.lastname@example.org or contact our sales team.
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