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Help x15 failing install
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Subject:
Help x15 failing install
Author:
Mike Tod
Date:
14 Apr 2014 06:30 PM
I have version x15 Build 1910i and I get a failed install every time I try to use the help.
Component installation failed.
This might have been caused by a partial or corrupted package download.
Note: My system uses Symantec endpoint protection firewall and is controlled by my IT ops group and can not be turned off.
What options do I have to get this working correctly?
Thanks
Mike
next
Subject:
Help x15 failing install
Author:
Ivan Pedruzzi
Date:
15 Apr 2014 07:38 AM
Hi Mike,
It sounds like that the installation package in your possession is corrupted, which can happen when the download is interrupted.
Please try the most recent X15 package (1910N) here
http://www.stylusstudio.com/downloads/2013/ent-edition/
Hope this helps
Ivan Pedruzzi
Stylus Studio Team
next
Subject:
Help x15 failing install
Author:
Mike Tod
Date:
15 Apr 2014 10:34 AM
Same error with new download.
next
Subject:
Help x15 failing install
Author:
Mike Tod
Date:
15 Apr 2014 10:56 AM
Same error with new download.
top
Subject:
Help x15 failing install
Author:
Ivan Pedruzzi
Date:
17 Apr 2014 05:14 PM
After taking the discussion offline we think that the problem is triggered by the firewall which is preventing Stylus Studio to download one of the on-demand components.
Ivan Pedruzzi
Stylus Studio Team
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