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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 02 Jan 2009 01:14 PM
Originally Posted: 02 Jan 2009 01:12 PM
I am running STYLUS STUDIO 2008 XML PROFESSIONAL SUITE RELEASE 2.

I am experiencing a problem with the menus on this application. When I access a menu, after a second or two, the menu goes blank and begins to "flash" with a vertical line running down the right edge of the flashing blank menu. In order to stop this behavior, I have to move my mouse off the menu and click elsewhere on the screen. The attached jpg illustrates what I see on the screen when this occurs.

This is most annoying and I very much would like to know what I must do to remedy the problem.

Thanks.

badmenu.jpg

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Alberto MassariSubject: Application Menu Problem
Author: Alberto Massari
Date: 05 Jan 2009 08:16 AM
Hi Robert,
that's a very strange behaviour: do you recall when it started to occur? (e.g. after the installation of a Windows patch, or of a new software). Does it occur with any menu, or just with the "Debug" one? Does it depends on the document currently being edited?

Thanks,
Alberto

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 05 Jan 2009 01:15 PM
Originally Posted: 05 Jan 2009 01:14 PM
The Stylus software exhibited the behavior from the very first day it was installed. To my knowledge, there were no intervening software installations / updates prior to the behavior exhibiting itself.

Any menu can (and does) exhibit the behavior if it is open for more than a few seconds. I have tried to come up with some sort of correlation of other system events and this behavior without success. The only real difference between the Stylus software and all the other software I currently use is that the Stylus application runs on the Java virtual machine under Windows Vista.

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Ivan PedruzziSubject: Application Menu Problem
Author: Ivan Pedruzzi
Date: 05 Jan 2009 10:56 PM
Hi Robert,

Stylus Studio is a native application written in C++.
The Java Virtual Machine is used only to host the run-time components: DataDirect XQuery and XML Converters.

Which UI theme are you using?
Tools -> Options -> General -> User Interface -> UI Theme

If you change the theme do you notice any difference?



Ivan Pedruzzi
Stylus Studio Team

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 06 Jan 2009 07:57 AM
Theme in use was "Office 2003." Changed it to "Visual Studio .NET", closed the application and re-started it. No joy. Screen shot attached.


Imagenewstylus.jpg
newstylus.jpg

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Alberto MassariSubject: Application Menu Problem
Author: Alberto Massari
Date: 06 Jan 2009 09:42 AM
Hi Robert,
could you try installing an evaluation copy of the latest version of Stylus Studio, v.2009, from http://www.stylusstudio.com/downloads/current/ent-edition ? It will install side-by-side, so it won't interfere with your current copy.

Thanks,
Alberto

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 06 Jan 2009 09:49 AM
Downloading the file... will report back shortly

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 13 Jan 2009 04:43 PM
Sorry it took so long to reply... I came down with the flu in the interim and only today got back to work.

I am seeing the same behavior from the new evaluation version I downloaded per your instructions.

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 21 Jan 2009 07:32 AM
So, are you guys just going to ignore my problem? If so, I will not be ordering additional copies of this application for my co-workers.

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Alberto MassariSubject: Application Menu Problem
Author: Alberto Massari
Date: 21 Jan 2009 09:37 AM
Hi Robert,
we are not ignoring you; we are still trying to reproduce the problem in house. We tried several combinations of Vista setup, but none failed. Do you have anything special in your setup? e.g. 64 bit OS, multiple monitors with non-standard arrangements, non default font/theme/Aero settings...

Thanks,
Alberto

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 21 Jan 2009 10:07 AM
The only non-standard thing I'm doing is this: I am using a Toshiba Satellite laptop with an external monitor. I have the graphics adaptor setup so that the laptop thinks it is using only the single monitor in 16bit color at 60HZ with a screen resolution of 1680 X 1050. Other than that, everything else is plain vanilla.

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Alberto MassariSubject: Application Menu Problem
Author: Alberto Massari
Date: 22 Jan 2009 09:43 AM
Hi Robert,
could you try disabling the Vista themes for Stylus? (right click on the icon for Stylus on the desktop, choose Properties, select the Compatibility tab and check the Disable Visual Themes option).
If this doesn't work, could you send an e-mail to stylus-field-report (at) progress.com so that we can send you some test programs to run?

Thanks,
Alberto

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 22 Jan 2009 10:17 AM
Will do.

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Robert CarylSubject: Application Menu Problem
Author: Robert Caryl
Date: 22 Jan 2009 10:21 AM
I also checked "run the program in compatiblity mode for" Windows XP Service Pack 2 along with the disable vista themes. Result: all works fine now. No blanked out menus so far. And usually, I get them almost immediately.

Thanks guys!

 
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