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Lawrence HarrisSubject: Update Installation Problem
Author: Lawrence Harris
Date: 06 Feb 2008 02:13 PM
When I try to install the latest update I am getting the message "An Installation Support File could not be installed
Interface Not Registered"

The installation then terminates. This happens as soon as I try to do the installation.
Postnext
Tony LavinioSubject: Update Installation Problem
Author: Tony Lavinio
Date: 06 Feb 2008 03:38 PM
Are you on Windows Vista? You will need admin rights to install
and register (but not run) Stylus Studio.
Postnext
Lawrence HarrisSubject: Update Installation Problem
Author: Lawrence Harris
Date: 07 Feb 2008 12:53 PM
I am on XP and I have admin rights. Earlier versions and other apps install fine. It is just this update.
Postnext
Minollo I.Subject: Update Installation Problem
Author: Minollo I.
Date: 15 Feb 2008 09:05 AM
This sounds like a corrupted installation package; can you trying cleaning your browser cache and downloading Stylus Studio again? (http://www.stylusstudio.com/download)

Postnext
Lawrence HarrisSubject: Update Installation Problem
Author: Lawrence Harris
Date: 15 Feb 2008 09:11 AM
Same problem. Also tried a different browser (IE7 instead of Firefox), same problem.
Postnext
Minollo I.Subject: Update Installation Problem
Author: Minollo I.
Date: 15 Feb 2008 09:19 AM
Can you verify that your TEMP and TMP environment variables point to a valid folder with a reasonable amount of free disk space? Also, can you double check that you don't have a _IKernel.exe process active?
Postnext
Lawrence HarrisSubject: Update Installation Problem
Author: Lawrence Harris
Date: 15 Feb 2008 09:27 AM
Temp and TMP both point to the same directory (and the directory is valid). I have 65Gb of free space. Looking in the task list (with show processes from all users checked), I do not see that process.
Postnext
Minollo I.Subject: Update Installation Problem
Author: Minollo I.
Date: 15 Feb 2008 09:35 AM
Can you try following the suggestions available at: http://consumer.installshield.com/kb.asp?id=q110609

Postnext
Lawrence HarrisSubject: Update Installation Problem
Author: Lawrence Harris
Date: 15 Feb 2008 09:55 AM
Now I cannot install ikernelupdate.exe I get the message "An installation support file could not be installed. Interface not registered"

It is interesting that only IKernel.exe is in the engine directory instead of corecomp.ini, ctor.dll, IKernel.exe, ILog.dll, iuser.dll and objectps.dll
Postnext
Minollo I.Subject: Update Installation Problem
Author: Minollo I.
Date: 15 Feb 2008 12:42 PM
More suggestions here: http://www.tomshardware.com/forum/184345-48-error-extracting-support-files-interface-registered

If you want, I can email you the InstallShield folder content as it is on my machine; I would guess you can then register ctor.dll manually. Please email us at stylus-field-report@progress.com if you would like to go down that path.

Posttop
ivan ivanovSubject: Update Installation Problem
Author: ivan ivanov
Date: 23 Jul 2009 03:58 AM
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx



How to download and run SubInACL

Here are some steps that can be used to download and run the SubInACL tool to repair file and registry permissions that are often needed to successfully install programs on Windows, particularly for MSI-based (Windows Installer) setups:
Download the SubInACL tool and install it. By default it will install to c:\Program Files\Windows Resource Kits\Tools
If you are running Windows Vista, click on the Start menu, choose All Programs, then Accessories, then right-click on the item named Command Prompt and choose Run as administrator
If you are running an OS other than Windows Vista, go to the Start menu, choose Run, type cmd and click OK
In the cmd prompt, type notepad reset.cmd and click yes to open Notepad.exe and create a new text file named reset.cmd
Copy and paste the following contents into reset.cmd (or download it from this location on my file server and rename it from reset.cmd.txt to reset.cmd):


=====================================================================
cd /d "%programfiles%\Windows Resource Kits\Tools"

subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f /grant=restricted=r /grant=YOURUSERNAME=f /setowner=administrators > %temp%\subinacl_output.txt
subinacl /keyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f /grant=restricted=r /grant=YOURUSERNAME=f /setowner=administrators >> %temp%\subinacl_output.txt

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f /grant=users=r /grant=everyone=r /grant=restricted=r /setowner=administrators >> %temp%\subinacl_output.txt
subinacl /keyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f /grant=users=r /grant=everyone=r /grant=restricted=r /setowner=administrators >> %temp%\subinacl_output.txt

subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f /grant=users=r /setowner=administrators >> %temp%\subinacl_output.txt
subinacl /keyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f /grant=users=r /setowner=administrators >> %temp%\subinacl_output.txt


subinacl /subdirectories %programfiles%\ /grant=administrators=f /grant=system=f /grant=users=e >> %temp%\subinacl_output.txt

subinacl /subdirectories %windir%\ /grant=administrators=f /grant=system=f /grant=users=e >> %temp%\subinacl_output.txt
======================================================================

Change the values named YOURUSERNAME to be the Windows user account that you are logged in with.

Note: The YOURUSERNAME value should match the name of your user folder at c:\Documents and Settings (or c:\users on Windows Vista and higher). You can also find the value to use for YOURUSERNAME by launching Task Manager and looking at the user name listed in the User Name column of the Processes tab.

Save and close reset.cmd.
In the cmd prompt, type reset.cmd and press enter to run the SubInACL tool. This tool will take several minutes to run, and it requires that the user account you are using has administrator privileges on the system. This is why it is necessary to run it from an elevated cmd prompt on Windows Vista. Step 2 above can be used to start an elevated cmd prompt on Windows Vista.
After reset.cmd completes, try to install the product that previously failed to install correctly on your system.

Note: There are a couple of scenarios where installing or running SubInAcl can fail. For example, some non-English versions of Windows have the name of the Administrators group translated to another language, and the command lines listed above will fail in that case. I have posted workarounds for the issues that I know of in this separate blog post.

Also note: Running the above command lines will cause SubInAcl to create a log file named %temp%\subinacl_output.txt. If you see any errors reported in the cmd prompt after running SubInAcl, you can look in this log file for more detailed information about what file(s), folder(s) or registry value(s) are causing the errors. To open this log file, you can click on the Start menu, choose Run, type notepad %temp%\subinacl_output.txt and click OK.

When looking at this log file, you may see some errors reported with error code 5. That error code means Access Denied, and it is typically caused by Windows or some other program running on your system that is holding files, folders or registry values in use so that SubInAcl is unable to update the permissions for them. Most of the time, that type of error in the SubInAcl output can be safely ignored, but you may need to try to reboot and then manually fix the permissions for these files, folders or registry keys as a workaround.

   
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