XML Editor
Sign up for a WebBoard account Sign Up Keyword Search Search More Options... Options
search
Chat Rooms Chat Help Help News News Log in to WebBoard Log in Not Logged in
Home » Boards » Stylus Studio Developer Network » Stylus Studio Technical Forum » Customer Support for Stylus Studio needed
Conferences Close Tree View
+ Stylus Studio Feature Requests (1192)
- Stylus Studio Technical Forum (14621)
-> + element type must not contain ... (3)
-> + XML to .txt file (7)
-> + Modifying a XSL-FO report (5)
-> + Retrievning multiple values...... (2)
-> + does Stylus Enterprise work wi... (2)
-> + MSSQL to 837P conversion (4)
-> + Generating XML files accesing ... (6)
-> + How to bold text using XSL (6)
-> + Different heading based on pag... (3)
-> + Code folding (2)
-> + Bad param=value pair on comman... (2)
-> + Saving an XML file (2)
-> + stylus adding random non print... (2)
-> + Displaying Base64Binary as Ima... (6)
-> - probleme de representation d'i... (1)
-> + SS 2008 error message not disp... (8)
-> + XQuery external variable conve... (4)
-> + encodings available (3)
-> + stand-alone application file n... (4)
-> + Windows Installer Dialog Box a... (4)
-> + Block search and replace (2)
-> + Problem with validation (3)
-> + ISA12 vs GS08 (5)
-> + Web Service Call failure... an... (11)
-> + Quotes in xpath query (3)
-> + Java Built-in processor no lon... (6)
-> + Dynamic input and output names (8)
-> + Java built-in parser (3)
-> + Contains an invalid path (2)
-> + Wizard XML Schema to XML (2)
-> + XML to EDI (14)
-> + Computer with original install... (2)
-> + using Custom Tool - passing ar... (3)
-> + Non-printable special characte... (3)
-> + Transfer Options (Settings, Pr... (2)
-> + Enterprise Edition, Rel. 3, Bu... (9)
-> + Need help with xsl file and xm... (2)
-> + Upgrading and retaining settin... (4)
-> + saxon9.dll etc. missing (2)
-> - Error on using XQuery File in ... (1)
-> - Strange Dialog Box (1)
-> + Studio Crashes in schema edito... (3)
-> + Xml to XMl Conversion (2)
-> + Unable to create a complex typ... (2)
-> + Error message wen trying run j... (2)
-> - XSLT Mapper question... (1)
-> + Dcument Wizard XSLT Editor Tab... (2)
-> + Beginner Question - XPath with... (2)
-> + Trying to generate .net code w... (2)
-> + duplicate values in variable w... (5)
-> + Java Runtime Environment libra... (4)
-> + programmatically generate XML ... (4)
-> + Help Loading Oracle BI Publish... (4)
-> + [French] xsl <=> report (3)
-> + XML Diff (3)
-> + StylusStudio 2008, saxon saxon... (6)
-> + Msql Table err:FODC0004 Table ... (2)
-> + The evaluation period for Data... (2)
-> + Mysql to XML (2)
-> + Is there a Collapse All nodes ... (2)
-> + flat file conversion with CDAT... (4)
-> + Struzzo.exe eats up %40 CPU ba... (2)
-> + schematron support? (11)
-> + XML Generator did not generate... (2)
-> + Nesting XML files (2)
-> + Web Service Call fails - targe... (5)
-> + getting not valid for content ... (2)
-> - element modem was referenced i... (1)
-> + xerces-c++ xml parser (2)
-> + movie.dtd (2)
-> + HELP! Stylus Studio 2008 Enter... (3)
-> + Xalan problem with xsl:attribu... (2)
-> + Breakpoints being ignored (12)
-> + Need a new key for Stylus Stud... (2)
-> + Global parameters are not reco... (4)
-> + mySQL DB Connection 2 (10)
-> + Using Data Direct xQuery to ag... (4)
-> + stylusXslt command line -- XSL... (15)
-> + XSLT processor using EXSLT fun... (2)
-> + Integrating Omni Mark (2)
-> + EDI Standards to gXML (2)
-> + flat file conversion (3)
-> + EDI to XML: Invalid URI error (3)
-> + Validating and XML Schema (6)
-> + XSD to DDL (MS-SQL/2005) (6)
-> + xml converter cant encode 0x19 (4)
-> + XSD Help Needed (2)
-> + How do you delete a field in a... (2)
-> + Disable page breaks (3)
-> + XSD semantic structure compari... (3)
-> + Studio Crashes On File Open (7)
-> + Which parser is used by Stylus... (2)
-> + How to DIFF XML windows with d... (3)
-> + Automation using Visual Studio (7)
-> + CSV to XML conversion help (2)
-> + XML tree help (3)
-> + java.lang.NullPointerException... (2)
-> + Creating schema from xml - how... (3)
-> + Mismatch between intellisense ... (4)
-> + Using FOP 0.94 in XML Pipeline (2)
-- Previous [1081-1100] [1101-1120] [1121-1140] Next
+ Website Feedback (249)
+ XSLT Help and Discussion (7625)
+ XQuery Help and Discussion (2017)
+ Stylus Studio FAQs (159)
+ Stylus Studio Code Samples & Utilities (364)
+ Stylus Studio Announcements (113)
Topic  
Postnext
Hans LutschSubject: Customer Support for Stylus Studio needed
Author: Hans Lutsch
Date: 20 Jan 2008 02:24 PM
Can I get some help with this? We seem to be at an impasse. This has been going on and on.

History is

1 WestJet buys Stylus Studio Professional in early Feb 2007

2 WestJet then buys upgrade to Enterprise Edition within 30 Days and also buys AUP for same

3 Now within the 1 year time period WestJet is trying to exercise the AUP for 2008 Release of Stylus Studio Enterprise version but Stylus Studio is not providing the KEY for same. On this site I posted and was directed to the AUP key providing screen which did not recognize my Key as valid for upgrade. RegNOw then provided a Key for 2008 Professional version but noth the Enterprose version.
REGNOW says they can not help. All my previous messages and phone calls to stylusstudio@stylusstudio.com have gone unanswered.

I would like to get this resolved.

Hans Lutsch
Technical Lead, Reliability - Technical Support
Maintenance Reliability
Technical Operations
WestJet




-----Original Message-----
From: RegNow Order Department [mailto:orders@regnow.com]
Sent: Sunday, January 20, 2008 12:07 PM
To: Hans Lutsch
Subject: RE: Order ID:1172189665-8711-992660 (KMM8015816I56L0KM)

Dear Hans Lutsch,

Thank you for contacting RegNow!.

We apologize for the inconvenience. Unfortunately, due to the age of
order number 1172189665-8711-992660, it is outside our influence as a
third party processing service to pursue support on your behalf.

For technical support, contact the vendor at the following:

Website: http://www.stylusstudio.com
Support E-mail: stylusstudio@stylusstudio.com

If we can be of further assistance, please reply to this message. When
replying, please be sure to include this and any other pertinent
correspondence in your message.

Sincerely,
Ashley B.
Register Now!
Customer Service
orders@regnow.com
http://www.regnow.com/faq.html
Case ID: 4816290

Posttop
Ivan PedruzziSubject: Customer Support for Stylus Studio needed
Author: Ivan Pedruzzi
Date: 21 Jan 2008 10:20 AM

Hi Hans,

Please contact the our sales team at
stylusstudio -at- stylusstudio.com

Thanks!
Ivan Pedruzzi
Stylus Studio Team
   
Download A Free Trial of Stylus Studio 6 XML Professional Edition Today! Powered by Stylus Studio, the world's leading XML IDE for XML, XSLT, XQuery, XML Schema, DTD, XPath, WSDL, XHTML, SQL/XML, and XML Mapping!  
go

Log In Options

Site Map | Privacy Policy | Terms of Use | Trademarks
Stylus Scoop XML Newsletter:
W3C Member
Stylus Studio® and DataDirect XQuery ™are from DataDirect Technologies, is a registered trademark of Progress Software Corporation, in the U.S. and other countries. © 2004-2016 All Rights Reserved.