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Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 14 Jan 2008 10:15 AM
When trying to install SS 2008 Enterprise Edition I receive this error:

Unhandled Exception
Error Number: 0x80040707
Description: Dll function call crashed: EXINSTAL.ZIP
Postnext
Tony LavinioSubject: Stylus Studio 2008 Installation
Author: Tony Lavinio
Date: 14 Jan 2008 10:54 PM
This can happen if the account you are using to install
the package doesn't have sufficient permissions, or (rarely)
if there is a problem with the downloaded copy.

See http://articles.techrepublic.com.com/5100-1035_11-5252325.html

Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 10:43 AM
I read through the document that you suggested and am still unable to install this software for evaluation. I still get the same error message on different computers. The operating environment I am using is WinXP with MSOffice 2003 on one computer and MSOffice 2007 on another computer.

Any other suggestions?

Thanks!
Postnext
Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 25 Jan 2008 10:53 AM
Do you have a %TEMP% environment variable set to some value? Is that value pointing to a location on a physical disk? Is there a reasonable amount of available disk space in that location?

Thanks.
Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 11:22 AM
The %TEMP% variable is set to point to a location on the local disk. The available disk space is 43GB.

I downloaded the SS2008 Professional version and just installed it without any problems. It is only the SS2008 Enterprise Suite that I can not install.

I am evaluating this product to work with X12 data files which requires the Enterprise Suite.

Thanks for the quick response.

Postnext
Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 25 Jan 2008 11:30 AM
There are installation tasks that are specific to Enterprise Suite, that's probably why you don't have problems using Professional Suite.

Are you/have you tried running the installation using an account with aministrator privileges?
Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 11:34 AM
Yes. My account is part of the administrator group.
Postnext
Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 25 Jan 2008 11:44 AM
Can you try installing after deleting completely any remnant of the partial Stylus Studio 2008 Enterprise installation directory - if anything is there?

Are you installing Stylus Studio in the default location under Program Files, or in a different folder?
Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 11:53 AM
After reading your comments that suggest that there is a permissions problem during the installation, I used another account that we only use for installing software and imaging systems. The SS2008 Enterprise Suite installed under that account. I then uninstalled the SS2008 Professional version and attempted to "repair" the SS2008 Enterprise Suite but running the install program brought the error back. The program seems to be working so I am going to evaluate the software and not worry about the installation issue for now.

Thanks for all your help.
Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 08 Feb 2008 11:23 AM
I finally received the activation key I was waiting for. I unistalled SS2008 Enterprise and downloaded a new copy. When trying to install this program using the login credentials that worked last time, I get the same error that I referred to on my original post.

Does anyone have any advice about this problem?

Thanks
Postnext
Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 08 Feb 2008 11:32 AM
We will generate an instrumented build and send it to you so that we can understand what's going on. We'll do our best to send it to you by Monday evening.
Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 08 Feb 2008 12:09 PM
Thanks.
Postnext
prasenjit guptaSubject: Stylus Studio 2008 Installation
Author: prasenjit gupta
Date: 11 Feb 2008 06:28 PM
Originally Posted: 11 Feb 2008 06:27 PM
Hi there is another workaround for this.... at the last stage of the installation... at around 99% it gives a message "Verifying the installation"... then the crash popup comes... follow these steps carefully

1) once u get the crash popup, don't click on it. Open an Explorer window and browse to the folder wherever u've installed it (in my case C:\Program Files\Stylus Studio 2008 XML Enterprise Suite).

2) Now, either make a copy of the folder "Stylus Studio 2008 XML Enterprise Suite" with a different name, say 'xyz1' or zip the whole folder..

3) Then click on OK in the crash popup. The installer will cleanup the contents of the folder C:\Program Files\Stylus Studio 2008 XML Enterprise Suite. Wait until it is finished.

4) Then copy the contents of 'xyz1' or unzip the zipped installation to 'C:\Program Files\Stylus Studio 2008 XML Enterprise Suite'. Then create a shortcut for the file 'C:\Program Files\Stylus Studio 2008 XML Enterprise Suite\bin\Struzzo.exe' to use it, as the installer would clean up ur start menu entries for it....

Hope this is of some help...
Postnext
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 12 Feb 2008 08:40 AM
Thanks. This procedure worked. It is disconcerting that users have to resort to this type of work-around for a program as popular as Stylus Studio is.

Postnext
Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 12 Feb 2008 09:08 AM
Originally Posted: 12 Feb 2008 09:09 AM
This is clearly not what should happen; this thread is actually the first context in which we have seen this issue reported.

The problem is happening when trying to zip/unzip licensing information in the embedded deployment components; we would still like to understand what's happening to avoid this issue from happening again in the future. Are you still willing to try testing an instrumented installation package?
Posttop
Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 12 Feb 2008 09:21 AM
Yes. It helps every user's experience with this product when small glitches like these are identified and repaired.

   
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