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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 14 Jan 2008 10:15 AM
When trying to install SS 2008 Enterprise Edition I receive this error:

Unhandled Exception
Error Number: 0x80040707
Description: Dll function call crashed: EXINSTAL.ZIP


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Tony LavinioSubject: Stylus Studio 2008 Installation
Author: Tony Lavinio
Date: 14 Jan 2008 10:54 PM
This can happen if the account you are using to install
the package doesn't have sufficient permissions, or (rarely)
if there is a problem with the downloaded copy.

See http://articles.techrepublic.com.com/5100-1035_11-5252325.html

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 10:43 AM
I read through the document that you suggested and am still unable to install this software for evaluation. I still get the same error message on different computers. The operating environment I am using is WinXP with MSOffice 2003 on one computer and MSOffice 2007 on another computer.

Any other suggestions?

Thanks!

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Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 25 Jan 2008 10:53 AM
Do you have a %TEMP% environment variable set to some value? Is that value pointing to a location on a physical disk? Is there a reasonable amount of available disk space in that location?

Thanks.

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 11:22 AM
The %TEMP% variable is set to point to a location on the local disk. The available disk space is 43GB.

I downloaded the SS2008 Professional version and just installed it without any problems. It is only the SS2008 Enterprise Suite that I can not install.

I am evaluating this product to work with X12 data files which requires the Enterprise Suite.

Thanks for the quick response.

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Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 25 Jan 2008 11:30 AM
There are installation tasks that are specific to Enterprise Suite, that's probably why you don't have problems using Professional Suite.

Are you/have you tried running the installation using an account with aministrator privileges?

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 11:34 AM
Yes. My account is part of the administrator group.

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Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 25 Jan 2008 11:44 AM
Can you try installing after deleting completely any remnant of the partial Stylus Studio 2008 Enterprise installation directory - if anything is there?

Are you installing Stylus Studio in the default location under Program Files, or in a different folder?

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 25 Jan 2008 11:53 AM
After reading your comments that suggest that there is a permissions problem during the installation, I used another account that we only use for installing software and imaging systems. The SS2008 Enterprise Suite installed under that account. I then uninstalled the SS2008 Professional version and attempted to "repair" the SS2008 Enterprise Suite but running the install program brought the error back. The program seems to be working so I am going to evaluate the software and not worry about the installation issue for now.

Thanks for all your help.

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 08 Feb 2008 11:23 AM
I finally received the activation key I was waiting for. I unistalled SS2008 Enterprise and downloaded a new copy. When trying to install this program using the login credentials that worked last time, I get the same error that I referred to on my original post.

Does anyone have any advice about this problem?

Thanks

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Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 08 Feb 2008 11:32 AM
We will generate an instrumented build and send it to you so that we can understand what's going on. We'll do our best to send it to you by Monday evening.

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 08 Feb 2008 12:09 PM
Thanks.

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prasenjit guptaSubject: Stylus Studio 2008 Installation
Author: prasenjit gupta
Date: 11 Feb 2008 06:28 PM
Originally Posted: 11 Feb 2008 06:27 PM
Hi there is another workaround for this.... at the last stage of the installation... at around 99% it gives a message "Verifying the installation"... then the crash popup comes... follow these steps carefully

1) once u get the crash popup, don't click on it. Open an Explorer window and browse to the folder wherever u've installed it (in my case C:\Program Files\Stylus Studio 2008 XML Enterprise Suite).

2) Now, either make a copy of the folder "Stylus Studio 2008 XML Enterprise Suite" with a different name, say 'xyz1' or zip the whole folder..

3) Then click on OK in the crash popup. The installer will cleanup the contents of the folder C:\Program Files\Stylus Studio 2008 XML Enterprise Suite. Wait until it is finished.

4) Then copy the contents of 'xyz1' or unzip the zipped installation to 'C:\Program Files\Stylus Studio 2008 XML Enterprise Suite'. Then create a shortcut for the file 'C:\Program Files\Stylus Studio 2008 XML Enterprise Suite\bin\Struzzo.exe' to use it, as the installer would clean up ur start menu entries for it....

Hope this is of some help...

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 12 Feb 2008 08:40 AM
Thanks. This procedure worked. It is disconcerting that users have to resort to this type of work-around for a program as popular as Stylus Studio is.

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Minollo I.Subject: Stylus Studio 2008 Installation
Author: Minollo I.
Date: 12 Feb 2008 09:08 AM
Originally Posted: 12 Feb 2008 09:09 AM
This is clearly not what should happen; this thread is actually the first context in which we have seen this issue reported.

The problem is happening when trying to zip/unzip licensing information in the embedded deployment components; we would still like to understand what's happening to avoid this issue from happening again in the future. Are you still willing to try testing an instrumented installation package?

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Felix SantiagoSubject: Stylus Studio 2008 Installation
Author: Felix Santiago
Date: 12 Feb 2008 09:21 AM
Yes. It helps every user's experience with this product when small glitches like these are identified and repaired.

 
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