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Zbigniew SarataSubject: InstallShield problem
Author: Zbigniew Sarata
Date: 19 Apr 2007 12:59 PM
Hi



I've tried to install newer version of Stylust Studio 2007 XML Professional Suite. Unfortunately it's not possible. While uninstalling present version InstallShield simply stops responding. When I tried to simply overinstall new version Install Shield reports error (window attached). The polish message means: File name, directory name or volume label is incorrect.



One additional question about licence. I've got single user licence. May I install my Stylus Studio on my desktop computer and notebook? Both computers are used by me only.



sincerely

Zbigniew Sarata

zbigniew@sarata.pl


UnknownStylusStudioInstallError.JPG
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Minollo I.Subject: InstallShield problem
Author: Minollo I.
Date: 19 Apr 2007 01:10 PM
What version is currently installed on your computer?

>When I tried to simply overinstall new version Install Shield reports
>error (window attached). The polish message means: File name,
>directory name or volume label is incorrect.

That seems to hint to a corrupted donwload package, or to some strange installShield issue; can you check if you have a _IKernel.exe running process? If yes, terminate it. Also, which folder is the TEMP environment variable pointing at? Does that location have at least 200MB of available disk space?

>One additional question about licence. I've got single user licence.
>May I install my Stylus Studio on my desktop computer and notebook?
>Both computers are used by me only.

You should be able to do that, yes.
   
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