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  Subject: trailware problems
Author: Minollo I.
Date: 06 Feb 2006 09:14 AM
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Roedy,
I'm sorry for the problems you are hitting; we haven't had reports of similar issues from other customers, so, please bear with me while I try understanding what's going wrong for you.
When you startup Stylus Studio, you are prompted by a dialog which requires you to Register and Activate. Registration happens first, unless you have already an activation key for some other reason.
In the registration section (the lower part of the dialog) you need to enter the requested data. Once data has been entered for all the required fields, the "Get Evaluation Key" button will enable. Clicking it will make Stylus Studio contact our activation server and you will receive an email back containing your unique activation key.
At that point you can copy&paste the activation key from the email into the field under the "If you have an activation key, enter it here..." label, in the same initial dialog that it's still waiting. At that point the "Activate Stylus Studio" button will be enabled, and you can click it. Doing so will let Stylus Studio contact the activation server again and activate your trial/full license.
At this point you are all set.
You will get a dialog with a count down only if you dismiss the initial registration/activation dialog; in that case you will get a always enabled button to go back and register, and a initially disabled button to proceed without registering; this second button enabled when the count down reaches 0.
Let me know if what I'm describing doesn't match what you are seeing, and/or if you still have problems.
Thanks,
Minollo
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