Subject:Can't install Can't Uninstall Author:Richard Potts Date:16 May 2005 06:53 AM
I was working with SS (can't remember what version) and generated a runtime error – I sent the error report off and received an email from Ivan Pedruzzi [ipedruzz@datadirect.com] informing me that the bug had been resolved and that I needed to download the latest patch.
I downloaded the patch - but the installation failed.
Installshield told me to uninstall previous version.
I tried to do this but the uninstall failed too!
I tried to install my original version stylus6_r1_212e but it also tells me to uninstall previous versions.
So now stuck in a postion that I cannot install or uninstall SS.
See attached Word file for screen shots.
(I've tried removing SS entries from the registry but this doesn't seem to have helped)
Subject:Can't install Can't Uninstall Author:Minollo I. Date:16 May 2005 09:37 AM
For some reason licensing information got deleted/corrupted from your registry; it's strange, because when updating to more recent versions licensing information is left untouched.
Anyway, to get you back in business:
** Using regedit.exe delete the following registry key:
HKEY_LOCAL_MACHINE\
SOFTWARE\
Stylus Studio\
XML Professional Edition\
Registration
** Delete this folder from your system (assuming "Program Files" is on c:)
c:\Program Files\InstallShield Installation Information\{83166e6a-fcc7-46be-8aad-3f7e1ed95008}
** Re-install your original (I guess fully licensed) installation package, and then install the update
Let us know if you still have problems.
Thanks,
Minollo
Hi Richard
I tried to contact you May 11 and May 13
Any chance my emails have been blocked by your email server?
Here is my original message
________________________________________
From: Ivan Pedruzzi
Sent: Wednesday, May 11, 2005 11:09 AM
To: 'Potts, Richard (R.G.)'
Subject: RE: Stylus Studio Forum
Richard,
Perform the following steps
- verify using Task Manager (CTRL+ALT+DEL ->Task Manager) that ikernel.exe is not running
- if the “registry corrupted” error still persists
delete the following registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Stylus Studio\XML Professional Edition
Delete the following folder
c:\Program Files\InstallShield Installation Information\{83166e6a-fcc7-46be-8aad-3f7e1ed95008}