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Topic  
Postnext
Etgseg EtrthSubject: Support Me
Author: Etgseg Etrth
Date: 26 Jun 2001 12:29 PM
Dear Excelon

I was unable to find any other way to report problems to you then via this user-forum which isn't meant for this :-) The address support.excelon.com doesn't function at all but is still "clickable". I would suggest that you include some normal eMail addresses for such a purpose!

Now to my reporting:
Since we have all code on a remote unix server exclusively I was happy to see that you offer an FTP connection. But this ftp-client is almost unusable unfortunatly.
1. Firstly I had to edit the registry manually as I entered a wrong ip-address.
2. As we use symbolic links on our server I was unable to click me through to the right directory and had to enter the path manually. Here it would greatly help if you would offer a login-path to be configured.
3. I was unable to save the file I opened via ftp. The program kept displaying the ftp-password requester.
4. Dialog/Window refreshment is in general very slow and even seems stuck at times.
5. Would it be possible to support the case we have here, thaqt we only have XSL files to work on but no XML. All we have is a custom-format file where we map SQL statements into data-fields useable under XSL?


Thanx for quick and detailed answers.
Pat le Cat

Postnext
Minollo I.Subject: Re: Support Me
Author: Minollo I.
Date: 26 Jun 2001 01:16 PM
At 12:34 PM 6/26/2001 -0400, you wrote:
>...
>I was unable to find any other way to report problems to you then via this
>user-forum which isn't meant for this :-) The address support.excelon.com
>doesn't function at all but is still "clickable". I would suggest that you
>include some normal eMail addresses for such a purpose!

This forum is the right place where you can report issues using Stylus Studio.

>Now to my reporting:
>Since we have all code on a remote unix server exclusively I was happy to
>see that you offer an FTP connection. But this ftp-client is almost
>unusable unfortunatly.
>1. Firstly I had to edit the registry manually as I entered a wrong
>ip-address.

You can correct a wrong ftp address you entered before by typing
ftp://mycorrectserver and then pressing "Open"

>2. As we use symbolic links on our server I was unable to click me through
>to the right directory and had to enter the path manually. Here it would
>greatly help if you would offer a login-path to be configured.

PCR noted.

>3. I was unable to save the file I opened via ftp. The program kept
>displaying the ftp-password requester.

Do you have write permission through FTP using the user name and password
you are specifying? User name and password are requested if you don't have
permission to complete the action.

>4. Dialog/Window refreshment is in general very slow and even seems stuck
>at times.

FTP is not the fastest protocol out there. What kind of network connection
are you using? I don't see problems using an FTP connection to a Unix
server here.

>5. Would it be possible to support the case we have here, thaqt we only
>have XSL files to work on but no XML. All we have is a custom-format file
>where we map SQL statements into data-fields useable under XSL?

I am not sure I understand; you want to be able to run XSLT stylesheets
without specifying an XML file on which the stylesheet should applied? If
that's the case we can think about having the concept of a built-in "empty"
XML document that you can use in your Scenario settings; would that address
your issue?

Postnext
Etgseg EtrthSubject: Support Me
Author: Etgseg Etrth
Date: 27 Jun 2001 03:23 AM
Hi :-)

Thanx for your quick reply. Since I don't have your answer under my eyes (doesn't show in the REPLY page here!) I hope I can recall it all.

1. I found out by clicking around that entering an address directly can put me to the right place. But since you don't use history I have to do that each time. And it is very unintuitive. Besides other ftp-clients like the ones built in Visual-Slick-Edit and HTML-Kit don't have any problems at all to display me the symb.link directory.

2. I know FTP is slow, but I'm comparing with the other FTP clients I'm using here and they work a lot faster. We have a T3 line to the server so line-speed is not an issue. The target server is a 4.3 AIX system.

3. When I said that window refreshment is slow in general - I meant general :) This has nothing to do with FTP.

4. Yes I do have write permission and my other clients read and write perfectly well from/to the server.

5. I don't see what your suggesting regarding the empty XML. Our problem is, that we don't have any XML files but we know the fields that we can use from it, if that helps. But we would need to compile and debug the XSL anyway, so if you have a solution...?

6. Wish: We will be using CVS pretty soon here, so support for some common souce-managing systems would be greatly appreciated.


Thanx a lot, pat le cat

Postnext
Minollo I.Subject: Re: Support Me
Author: Minollo I.
Date: 27 Jun 2001 08:57 AM
At 03:28 AM 6/27/2001 -0400, you wrote:
>From: "Etgseg Etrth"
>
>Hi :-)
>
>Thanx for your quick reply. Since I don't have your answer under my eyes
>(doesn't show in the REPLY page here!) I hope I can recall it all.
>
>1. I found out by clicking around that entering an address directly can
>put me to the right place. But since you don't use history I have to do
>that each time. And it is very unintuitive. Besides other ftp-clients like
>the ones built in Visual-Slick-Edit and HTML-Kit don't have any problems
>at all to display me the symb.link directory.

I agree with you that resolving symbolic links would make life easier; I'm
noting this as a PCR.

>2. I know FTP is slow, but I'm comparing with the other FTP clients I'm
>using here and they work a lot faster. We have a T3 line to the server so
>line-speed is not an issue. The target server is a 4.3 AIX system
>
>3. When I said that window refreshment is slow in general - I meant
>general :) This has nothing to do with FTP.

I guess you mean when you switch from another application to Stylus Studio,
right? When you do that, Stylus Studio does a connection for each (visible
or hidden) document open in the application to check if its timestamp has
been modified (to suggest the user to reload it); that can take some time,
and will give you the impression of a slow window refreshment.
We will improve things there, either avoiding a timestamp check on hidden
documents or making the check optional (at least for some transports).

>4. Yes I do have write permission and my other clients read and write
>perfectly well from/to the server.

....and every time you save the file it prompts you for user name and
password? We'll investigate.

>5. I don't see what your suggesting regarding the empty XML. Our problem
>is, that we don't have any XML files but we know the fields that we can
>use from it, if that helps. But we would need to compile and debug the XSL
>anyway, so if you have a solution...?

You can write an XSLT document even if you don't have an XML document
against which you will run it; but if you want to run it or debug it, and
your document relies on XPath expressions that must be evaluated on an
input XML document (like a matched template), then you do need an XML document.
The execution of an XSLT stylesheet is strongly affected and driven by the
XML document against which the stylesheet is applied.

>6. Wish: We will be using CVS pretty soon here, so support for some common
>souce-managing systems would be greatly appreciated.

Yes, this is already in our PCR list; we'll get there soon.

Thanks,
Minollo

Posttop
Minollo I.Subject: Re: Support Me
Author: Minollo I.
Date: 06 Jul 2001 06:12 PM
At 09:02 AM 6/27/2001 -0400, you wrote:
>...
> >4. Yes I do have write permission and my other clients read and write
> >perfectly well from/to the server.
>
>....and every time you save the file it prompts you for user name and
>password? We'll investigate.

This has been fixed in the latest build 47, now available as an update to
Stylus Studio 3.0

Thanks,
Minollo

   
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