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hitesh mehtaSubject: Stylus Studio X16 Enterprise - crashing at Help\About
Author: hitesh mehta
Date: 27 Feb 2019 09:56 AM
Stylus Studio X16 Enterprise - crashing at Help\About

Hi,

We have an issue with Stylus Studio XML Enterprise Suite Build 1987o (64bit) on Windows 10 (also 64bit).

The application crashes every time you go to Help\About.

There are no other versions of Java installed - only the version that is installed with SS (1.8.0_91).

Struzzo.log file contents:

//=====================================================
Date: Wed Feb 27 03:44:02 2019
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 67AE813A 01:0015713A C:\Program Files\Stylus Studio X16 XML Enterprise Suite 64-bit\bin\jre\bin\server\jvm.dll

PS - if I uncheck "Enable JVM" in Tools\Options then it works without any issues but obviously not practical!

Appreciate any help here.

Thanks

Hitesh


UnknownStruzzo(3).dmp


UnknownStruzzo(182).log
Postnext
Ivan PedruzziSubject: Stylus Studio X16 Enterprise - crashing at Help\About
Author: Ivan Pedruzzi
Date: 27 Feb 2019 05:12 PM
Originally Posted: 27 Feb 2019 05:04 PM
Hi Hitesh,

There are few possible reason that prevent the JVM to initialize

1) Something in the system PATH conflicts.
Open a dos prompt in the Stylus Studio BIN folder and adjust the path then start stylus studio invoking struzzo.exe and check.

2) Some other software is conflicting with the JVM debugger listener
TCP-IP port scanners for example send message probes that may crash the JVM.

3) You may have incorrect values in the following registry settings

HKEY_CURRENT_USER\
Software\
Stylus Studio\
X16 XML Enterprise Suite 64-bit\
Runtime Settings

You may have altered in past the initial memory heap size and the JVM cannot pre-allocate the memory.

Hope this helps
Ivan Pedruzzi
Stylus Studio Team
Postnext
hitesh mehtaSubject: Stylus Studio X16 Enterprise - crashing at Help\About
Author: hitesh mehta
Date: 28 Feb 2019 10:28 AM
Hello Ivan,

First of all many thanks for responding to my post.

I did further testing and discovered that SS also seems to crash when attempting to open any XSL files (from a share or local copies).

This occurs when either launching SS and going to File\Open or simply double clicking the XSL files from share.

I observed that SS becomes non responsive for around 2 minutes and then crashes. There is nothing obvious in log file:

//=====================================================
Date: Thu Feb 28 04:00:18 2019
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 773EBEFC 00:B60FE4E0

By habit our Users tend to browse to a share where XSL files are stored and double click to open in SS. This is obviously not working.

I tried method 1 from your reply and discovered that if you launch Struzzo.exe via a CMD prompt then SS seems to work fine without any issues.

So for now we have provided our Users with TWO workarounds whilst we investigate further.

1. CMD shortcut which launches SS and they go via File\Open route.
2. CMD shortcut which launches SS but they can use drag and drop of XSL files from their share into the open SS window.

From your reply it now definitely looks like there is some system PATH conflict which is causing the issue with JVM.

Are you able to provide any further tips so that I can try to work out the root cause?

Appreciate your help so far.

Regards

Hitesh
Posttop
Ivan PedruzziSubject: Stylus Studio X16 Enterprise - crashing at Help\About
Author: Ivan Pedruzzi
Date: 28 Feb 2019 11:16 PM

You will need to remove one folder at time from your PATH environment variable, start Stylus Studio go to help about see if it faults.
You can do that in the context of DOS prompt.

Many Stylus Studio features require the JVM, therefore you may experience the error in several ways.


Ivan Pedruzzi
Stylus Studio Team
   
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