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Topic  
Postnext
Gary RoySubject: New Installation on windows 2008 r2
Author: Gary Roy
Date: 09 Dec 2015 09:16 PM
I have installed stylus studio 15 on a windows 2008 r2. when I double click on the icon I keep on getting the attached image. this server is a brand new server. is there any other components or configurations that I need to install as well? Any help would be greatly appreciated.


ImageCapture(2).PNG
Error message
Postnext
Ivan PedruzziSubject: New Installation on windows 2008 r2
Author: Ivan Pedruzzi
Date: 09 Dec 2015 10:44 PM
Hi Gary,

If Stylus Studio cannot start either the installation could not successfully install all its components or something interferes when it's running.

If you have a file with extension .log in the bin folder can you post it here? The log file may contain useful information on which module is loading when the error occurs.

Did you get prompt to restart after the installation completed?

Do you Java 1.8 32 bit (x86) installed on this machine?

Hope this helps
Ivan Pedruzzi
Stylus Studio Team
Postnext
Gary RoySubject: New Installation on windows 2008 r2
Author: Gary Roy
Date: 10 Dec 2015 04:15 PM
The installation completed without any issues. The issue is that when I go to start the application it will get that error message(I believe the bugchecker) and force me to restart the application. I don’t have any files with a .log extension in the bin directory. I have installed Java.

1.8.0_66 Java HotSpot(TM) Client VM Oracle Corporation
debug mode port:8000
Posttop
Gary RoySubject: New Installation on windows 2008 r2
Author: Gary Roy
Date: 10 Dec 2015 04:41 PM
The installation completed without any issues. The issue is that when I go to start the application it will get that error message(I believe the bugchecker) and force me to restart the application. I don’t have any files with a .log extension in the bin directory. I have installed Java.

1.8.0_66 Java HotSpot(TM) Client VM Oracle Corporation
debug mode port:8000
   
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