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Mike TodSubject: Help x15 failing install
Author: Mike Tod
Date: 14 Apr 2014 06:30 PM
I have version x15 Build 1910i and I get a failed install every time I try to use the help.


Component installation failed.
This might have been caused by a partial or corrupted package download.

Note: My system uses Symantec endpoint protection firewall and is controlled by my IT ops group and can not be turned off.

What options do I have to get this working correctly?

Thanks

Mike
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Ivan PedruzziSubject: Help x15 failing install
Author: Ivan Pedruzzi
Date: 15 Apr 2014 07:38 AM
Hi Mike,

It sounds like that the installation package in your possession is corrupted, which can happen when the download is interrupted.

Please try the most recent X15 package (1910N) here
http://www.stylusstudio.com/downloads/2013/ent-edition/


Hope this helps
Ivan Pedruzzi
Stylus Studio Team

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Mike TodSubject: Help x15 failing install
Author: Mike Tod
Date: 15 Apr 2014 10:34 AM
Same error with new download.
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Mike TodSubject: Help x15 failing install
Author: Mike Tod
Date: 15 Apr 2014 10:56 AM
Same error with new download.
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Ivan PedruzziSubject: Help x15 failing install
Author: Ivan Pedruzzi
Date: 17 Apr 2014 05:14 PM


After taking the discussion offline we think that the problem is triggered by the firewall which is preventing Stylus Studio to download one of the on-demand components.


Ivan Pedruzzi
Stylus Studio Team
 
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