Subject:Stylus Studio Online help install fails Author:Richard Paris Date:20 Mar 2012 04:25 AM
Hi All, just installed SS X14 Enterprise latest trial version Build on Windows 7 x64 with Bitdefender security suite and Internet Download Manager. When i go Help->Documentation SS generates a popup stating that it needs to install additional components from www.stylusstudio.com and install it into existing installation directory. When i proceed, downloads for a couple of minutes and then popup "Component instllation failed. This might have been caused by a partial or corrupted package download." I've tried this several times including attempts with Bitdefender firewall and AV turned off. Any ideas as to how i can successfully install the help components onto my system? Thanks in advance.
Subject:Stylus Studio Online help install fails Author:Paul van Bavel Date:19 May 2012 07:56 AM
I've got the exact same problem. I'm working on windows 7, 64 bit and using norton 360. For me it was no solution to switch off the firewall and anti-virus software. That should not be the problem I think. I expect the problem to be the 64 bit. Could you please specify separate download instruction for that help file. Thnx