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Claude DevolderSubject: Citrix Softgrid package problem with stylus studio ent. 2010 build 1540b
Author: Claude Devolder
Date: 04 Feb 2010 05:56 AM
Originally Posted: 03 Feb 2010 07:35 AM
We have a problem :
We created a softgrid package (with softgrid sequencer 4.2) on a Windows Server 2003 R2 SP2 from Stylus Studio. We run this package in a Citrix farm (Presentation server 4.5). The program starts up and is working fine, but sometimes the program closes automatically without any error or trace.
Does anyone know if Stylus Studio is supported for Softgrid packages and/or Citrix and/or Windows Server 2003?
Do we have to add other applications or patches in the same package?

If we run the same application locally on an XP pc, we didn't see any problems yet.

After searching we find a error message :

# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c82a9fb, pid=11160, tid=13040
# Java VM: Java HotSpot(TM) Client VM (1.5.0_09-b01 mixed mode)
# Problematic frame:
# C [ntdll.dll+0x2a9fb]

--------------- T H R E A D ---------------

Current thread (0x0285fb50): JavaThread "JDWP Transport Listener: dt_socket" daemon [_thread_in_native, id=13040]

siginfo: ExceptionCode=0xc0000005, reading address 0xfffffffd

EAX=0x00000000, EBX=0x0285fb50, ECX=0x00000008, EDX=0x77bf3ac0
ESP=0x0545eb50, EBP=0x0545eb54, ESI=0x6d8417d4, EDI=0x003f0000
EIP=0x7c82a9fb, EFLAGS=0x00210246

Top of Stack: (sp=0x0545eb50)
0x0545eb50: 6d7f5a20 0545eba0 77bbcbb5 003f0000
0x0545eb60: 00000000 00000000 6d7f5a20 6d8417d4
0x0545eb70: 0285fb50 00000002 0033006d 005c0032
0x0545eb80: 6d7f5a20 77bf1b30 0545eb68 0545e77c
0x0545eb90: 0545ebcc 77bc6c74 77ba2090 ffffffff
0x0545eba0: 0545ebdc 77bc5e17 00000000 6d7f5a20
0x0545ebb0: 6d8402d0 0285fb50 00000000 0000021a
0x0545ebc0: 0000003a 0545ebac 0545e77c 0545ed08

Instructions: (pc=0x7c82a9fb)
0x7c82a9eb: 47 10 a9 00 00 02 69 0f 85 6e a0 02 00 8b 45 10
0x7c82a9fb: 8a 48 fd 83 c0 f8 f6 c1 01 56 0f 84 75 a0 02 00

Stack: [0x05360000,0x05460000), sp=0x0545eb50, free space=1018k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x2a9fb]
C [msvcrt.dll+0x1cbb5]
C [msvcrt.dll+0x25e17]
V [jvm.dll+0x12b9c4]
V [jvm.dll+0xdc9d7]
V [jvm.dll+0xdb782]
C [msvcrt.dll+0x2b530]
C [kernel32.dll+0x2482f]

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x0293bed8 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=8804]
0x0293ab68 JavaThread "CompilerThread0" daemon [_thread_blocked, id=336]
0x02939df8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=10452]
0x02938c80 JavaThread "JDWP Event Helper Thread" daemon [_thread_blocked, id=4228]
=>0x0285fb50 JavaThread "JDWP Transport Listener: dt_socket" daemon [_thread_in_native, id=13040]
0x029280e0 JavaThread "Finalizer" daemon [_thread_blocked, id=10016]
0x02866e40 JavaThread "Reference Handler" daemon [_thread_blocked, id=2432]
0x0285f5c8 JavaThread "main" [_thread_in_native, id=8072]

Other Threads:
0x028506a8 VMThread [id=9040]
0x029313d0 WatcherThread [id=8200]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

def new generation total 576K, used 350K [0x144b0000, 0x14550000, 0x14990000)
eden space 512K, 67% used [0x144b0000, 0x145067b0, 0x14530000)
from space 64K, 7% used [0x14540000, 0x14541438, 0x14550000)
to space 64K, 0% used [0x14530000, 0x14530000, 0x14540000)
tenured generation total 1408K, used 195K [0x14990000, 0x14af0000, 0x184b0000)
the space 1408K, 13% used [0x14990000, 0x149c0d68, 0x149c0e00, 0x14af0000)
compacting perm gen total 8192K, used 2095K [0x184b0000, 0x18cb0000, 0x1c4b0000)
the space 8192K, 25% used [0x184b0000, 0x186bbf70, 0x186bc000, 0x18cb0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x0065a000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Struzzo.exe
0x7c800000 - 0x7c8c2000 C:\WINDOWS\system32\ntdll.dll
0x77e40000 - 0x77f42000 C:\WINDOWS\system32\kernel32.dll
0x61820000 - 0x61909000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\icuuc40.dll
0x7d1e0000 - 0x7d27c000 C:\WINDOWS\system32\ADVAPI32.dll
0x77c50000 - 0x77cef000 C:\WINDOWS\system32\RPCRT4.dll
0x76f50000 - 0x76f63000 C:\WINDOWS\system32\Secur32.dll
0x61a20000 - 0x62768000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\icudt40.dll
0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_E6967989\MSVCR80.dll
0x77ba0000 - 0x77bfa000 C:\WINDOWS\system32\msvcrt.dll
0x403f0000 - 0x404c1000 C:\WINDOWS\system32\WININET.dll
0x77da0000 - 0x77df2000 C:\WINDOWS\system32\SHLWAPI.dll
0x77c00000 - 0x77c49000 C:\WINDOWS\system32\GDI32.dll
0x77380000 - 0x77411000 C:\WINDOWS\system32\USER32.dll
0x00340000 - 0x00349000 C:\WINDOWS\system32\Normaliz.dll
0x40a90000 - 0x40ad5000 C:\WINDOWS\system32\iertutil.dll
0x77b90000 - 0x77b98000 C:\WINDOWS\system32\VERSION.dll
0x4b750000 - 0x4b7d9000 C:\WINDOWS\system32\HHCTRL.OCX
0x7c8d0000 - 0x7d0cf000 C:\WINDOWS\system32\SHELL32.dll
0x77420000 - 0x77523000 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_D8713E55\COMCTL32.dll
0x77670000 - 0x777a9000 C:\WINDOWS\system32\ole32.dll
0x77d00000 - 0x77d8b000 C:\WINDOWS\system32\OLEAUT32.dll
0x643e0000 - 0x6451d000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\StylusHlp.dll
0x64e20000 - 0x64e77000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\StXMLCmn.dll
0x766d0000 - 0x766d9000 C:\WINDOWS\system32\SHFOLDER.dll
0x63ae0000 - 0x63cfb000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\StCmn.dll
0x76cf0000 - 0x76d0a000 C:\WINDOWS\system32\iphlpapi.dll
0x76b70000 - 0x76b7b000 C:\WINDOWS\system32\PSAPI.DLL
0x71c00000 - 0x71c17000 C:\WINDOWS\system32\WS2_32.dll
0x71bf0000 - 0x71bf8000 C:\WINDOWS\system32\WS2HELP.dll
0x71bd0000 - 0x71be1000 C:\WINDOWS\system32\MPR.dll
0x61000000 - 0x61219000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\xmlengine.dll
0x782e0000 - 0x783ef000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_B77CEC8E\MFC80U.DLL
0x7c420000 - 0x7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_E6967989\MSVCP80.dll
0x60540000 - 0x6055a000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\RWUXThemeSU80.dll
0x639c0000 - 0x63a3d000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\sfl501asu.dll
0x634e0000 - 0x63738000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\ot1101asu.dll
0x605a0000 - 0x605ed000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\vc8-re200l.dll
0x64680000 - 0x6470b000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\SmartEdit2.dll
0x63f40000 - 0x63f6b000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\StPreview.dll
0x60700000 - 0x60739000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\customnet.dll
0x745e0000 - 0x7489e000 C:\WINDOWS\system32\msi.dll
0x7fe00000 - 0x7fe31000 C:\WINDOWS\system32\OLEACC.dll
0x00660000 - 0x006c5000 C:\WINDOWS\system32\msvcp60.dll
0x73070000 - 0x73097000 C:\WINDOWS\system32\WINSPOOL.DRV
0x600e0000 - 0x601f8000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\dbghelp.dll
0x71c20000 - 0x71c32000 C:\WINDOWS\system32\tsappcmp.dll
0x76290000 - 0x762ad000 C:\WINDOWS\system32\IMM32.DLL
0x7f000000 - 0x7f009000 C:\WINDOWS\system32\LPK.DLL
0x75490000 - 0x754f5000 C:\WINDOWS\system32\USP10.dll
0x67270000 - 0x672ae000 c:\progra~1\citrix\system32\mfaphook.dll
0x10000000 - 0x10089000 C:\Program Files\Citrix\system32\CtxSbxHook.DLL
0x661d0000 - 0x661e6000 C:\Program Files\Citrix\system32\mmhook.dll
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x00ca0000 - 0x00ca9000 C:\Program Files\Citrix\system32\tzhook.dll
0x00cc0000 - 0x00cdf000 C:\Program Files\Citrix\system32\scardhook.dll
0x658e0000 - 0x659c5000 C:\Program Files\Citrix\system32\twnhook.dll
0x676a0000 - 0x676a7000 C:\Program Files\Citrix\System32\cxinjime.dll
0x00d10000 - 0x00d17000 C:\Program Files\Citrix\system32\wdmaudhook.dll
0x5d360000 - 0x5d36e000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFCLOC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_0CCC058C\MFC80ENU.DLL
0x6f000000 - 0x6f0e2000 C:\WINDOWS\system32\sftldr.dll
0x76920000 - 0x769e2000 C:\WINDOWS\system32\USERENV.dll
0x771f0000 - 0x77201000 C:\WINDOWS\system32\WINSTA.dll
0x71c40000 - 0x71c97000 C:\WINDOWS\system32\NETAPI32.dll
0x75e60000 - 0x75e87000 C:\WINDOWS\system32\apphelp.dll
0x4dc30000 - 0x4dc5e000 C:\WINDOWS\system32\msctfime.ime
0x71b70000 - 0x71ba6000 C:\WINDOWS\system32\UXTHEME.DLL
0x68000000 - 0x68035000 C:\WINDOWS\system32\rsaenh.dll
0x01a50000 - 0x01d15000 C:\WINDOWS\system32\xpsp2res.dll
0x73440000 - 0x73445000 C:\WINDOWS\system32\RICHED32.DLL
0x74c40000 - 0x74caf000 C:\WINDOWS\system32\RICHED20.dll
0x76e90000 - 0x76ecf000 C:\WINDOWS\system32\RASAPI32.dll
0x76e40000 - 0x76e52000 C:\WINDOWS\system32\rasman.dll
0x76e60000 - 0x76e8f000 C:\WINDOWS\system32\TAPI32.dll
0x76e30000 - 0x76e3c000 C:\WINDOWS\system32\rtutils.dll
0x76aa0000 - 0x76acd000 C:\WINDOWS\system32\WINMM.dll
0x761b0000 - 0x76243000 C:\WINDOWS\system32\CRYPT32.dll
0x76190000 - 0x761a2000 C:\WINDOWS\system32\MSASN1.dll
0x71b20000 - 0x71b61000 C:\WINDOWS\system32\mswsock.dll
0x722f0000 - 0x722f5000 C:\WINDOWS\system32\sensapi.dll
0x777b0000 - 0x77833000 C:\WINDOWS\system32\CLBCatQ.DLL
0x77010000 - 0x770d6000 C:\WINDOWS\system32\COMRes.dll
0x02220000 - 0x0227a000 C:\WINDOWS\system32\hnetcfg.dll
0x09850000 - 0x09e1d000 C:\WINDOWS\system32\ieframe.dll
0x76f80000 - 0x76f85000 C:\WINDOWS\system32\rasadhlp.dll
0x71ae0000 - 0x71ae8000 C:\WINDOWS\System32\wshtcpip.dll
0x6f350000 - 0x6f478000 C:\WINDOWS\system32\urlmon.dll
0x75da0000 - 0x75e5d000 C:\WINDOWS\system32\SXS.DLL
0x76c90000 - 0x76cb7000 C:\WINDOWS\system32\msv1_0.dll
0x766e0000 - 0x766ec000 C:\WINDOWS\system32\cryptdll.dll
0x76ed0000 - 0x76efa000 C:\WINDOWS\system32\DNSAPI.dll
0x404e0000 - 0x40855000 C:\WINDOWS\system32\mshtml.dll
0x02580000 - 0x025a9000 C:\WINDOWS\system32\msls31.dll
0x76f70000 - 0x76f77000 C:\WINDOWS\System32\winrnr.dll
0x76f10000 - 0x76f3e000 C:\WINDOWS\system32\WLDAP32.dll
0x462f0000 - 0x462fa000 C:\WINDOWS\system32\jsproxy.dll
0x14490000 - 0x144a2000 C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
0x402e0000 - 0x4035d000 C:\WINDOWS\system32\JScript.dll
0x63fc0000 - 0x63ffe000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\dbgmgr.dll
0x027d0000 - 0x02835000 C:\WINDOWS\system32\VBScript.dll
0x64060000 - 0x640df000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\debugger.dll
0x65040000 - 0x650b2000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\flat.dll
0x65ce0000 - 0x65e11000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\pipeline.dll
0x65ba0000 - 0x65bc1000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Stylla.dll
0x02980000 - 0x02b6c000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\XQilla.dll
0x71f60000 - 0x71f64000 C:\WINDOWS\system32\security.dll
0x65f80000 - 0x66113000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\presentation.dll
0x762b0000 - 0x762f9000 C:\WINDOWS\system32\comdlg32.dll
0x662e0000 - 0x6637f000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\sef.dll
0x64180000 - 0x64294000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\stylus.dll
0x64f00000 - 0x64f89000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\MapperCmn.dll
0x65c20000 - 0x65c68000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\wsedit.dll
0x652a0000 - 0x6531f000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\xmldiff.dll
0x647c0000 - 0x64ad2000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\xmledit.dll
0x653c0000 - 0x6559c000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\Plugins\xquery.dll
0x74540000 - 0x745d3000 C:\WINDOWS\system32\MLANG.dll
0x6d6c0000 - 0x6d85b000 C:\Program Files\Java\jre1.5.0_09\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\Program Files\Java\jre1.5.0_09\bin\hpi.dll
0x6d380000 - 0x6d3b5000 C:\Program Files\Java\jre1.5.0_09\bin\jdwp.dll
0x6d690000 - 0x6d69c000 C:\Program Files\Java\jre1.5.0_09\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\Program Files\Java\jre1.5.0_09\bin\java.dll
0x6d6b0000 - 0x6d6bf000 C:\Program Files\Java\jre1.5.0_09\bin\zip.dll
0x6d220000 - 0x6d227000 C:\Program Files\Java\jre1.5.0_09\bin\dt_socket.dll
0x770e0000 - 0x771e8000 C:\WINDOWS\system32\SETUPAPI.dll
0x05da0000 - 0x05db4000 C:\Program Files\Common Files\Citrix\System32\cdmprov.dll
0x676b0000 - 0x676c2000 Q:\Stylus Studio\Stylus Studio 2010 XML Enterprise Suite\bin\cutildll.dll
0x76f00000 - 0x76f08000 C:\WINDOWS\system32\WTSAPI32.dll
0x76df0000 - 0x76e24000 C:\WINDOWS\system32\ACTIVEDS.dll

VM Arguments:
jvm_args: -Xdebug -Xnoagent -Xrunjdwp:transport=dt_socket,server=y,suspend=n,address=8000 exit abort vfprintf
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=c:\program files\java\jre1.5.0_09\bin;q:\stylus studio\stylus studio 2010 xml enterprise suite\components\datadirect xquery\lib\jdbc-sockets;systempath
PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 11, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows Server 2003 family Build 3790 Service Pack 2

CPU:total 2 (cores per cpu 1, threads per core 1) family 6 model 15 stepping 11, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 2097151k(1666948k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot(TM) Client VM (1.5.0_09-b01) for windows-x86, built on Sep 7 2006 13:59:31 by "java_re" with MS VC++ 6.0

Ivan PedruzziSubject: Citrix Softgrid package problem with stylus studio ent. 2010 build 1540b
Author: Ivan Pedruzzi
Date: 08 Feb 2010 12:27 PM

Hi Claude,

Take a look at the about box-> Java Virtual Machine,
on which port the Java Debugger is running?

The Java Virtual Machine debugger listener does not like to be probed unless is a debug client. You may have port scanner running on the citrix server that triggers this behaviour.

If you don't use Stylus Studio for debugging Java code, remove the following options from the embedded JVM settings

-Xdebug -Xnoagent -Xrunjdwp:transport=dt_socket,server=y,suspend=n,address=8001

Hope this help
Ivan Pedruzzi
Stylus Studio Team

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