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Guy Collinson

Subject: Error starting Stylus Studio
Author: Guy Collinson
Date: 02 Apr 2009 04:49 AM

Stylus Studio has stopped working. On starting up Stylus Studio it exits immediately and displays the dialog in the attached image

sserror.png
Error dialog

Rick Emery

Subject: Error starting Stylus Studio
Author: Rick Emery
Date: 02 Apr 2009 09:07 AM

For what it's worth, I've been seeing this for a couple of weeks. I downloaded and installed the trial to compare with a couple of other applications. I ran it twice, but now (when my trial is about to expire), I get this message whenever I start the application. I even tried uninstalling, rebooting, and reinstalling.

Since I was just evaluating it, I gave up on it; when evaluating, I just kind of want it to work out of the box.

Hopefully, a fix will be found and an update posted in this forum, and my evaluation can be extended before I purchase a competing product, because I liked what I saw when it worked.

Rick

Minollo I.

Subject: Error starting Stylus Studio
Author: Minollo I.
Date: 02 Apr 2009 09:22 AM

Any chance you can send us the error report as suggested by the dialog?

The registry information about the startup positions of windows, toolbars and docking windows probably got confused; depending on which version you are running, you may have to delete this registry key:
HKEY_CURRENT_USER\Software\Stylus Studio\2009 XML Enterprise Suite\DockingWindows83-Summary

...or...
HKEY_CURRENT_USER\Software\Stylus Studio\2009 Release 2 XML Enterprise Suite\DockingWindows83-Summary

...or a similar one if you are running a different version or edition.

Rick Emery

Subject: Error starting Stylus Studio
Author: Rick Emery
Date: 02 Apr 2009 09:42 AM

>Any chance you can send us the
>error report as suggested by
>the dialog?

I can (or could...see below), but I got the impression that the report would be sent to Microsoft...

>The registry information about
>the startup positions of
>windows, toolbars and docking
>windows probably got confused;
>depending on which version you
>are running, you may have to
>delete this registry key:
>HKEY_CURRENT_USER\Software\Sty
>lus Studio\2009 XML Enterprise
>Suite\DockingWindows83-Summary
>
>...or...
>HKEY_CURRENT_USER\Software\Sty
>lus Studio\2009 Release 2 XML
>Enterprise
>Suite\DockingWindows83-Summary
>
>...or a similar one if you are
>running a different version or
>edition.

That fixed it for me!! Kudos for identifying the problem so quickly! I wish I had checked on it sooner...do you have any idea how (or if) I could extend my trial? It's about to expire...

Thanks again!
Rick

Minollo I.

Subject: Error starting Stylus Studio
Author: Minollo I.
Date: 02 Apr 2009 09:51 AM

That error report gets sent directly to us; so, should that happen again, sending it may speed things up.

Your trial has been extended for a couple of weeks.

Guy Collinson

Subject: Error starting Stylus Studio
Author: Guy Collinson
Date: 02 Apr 2009 05:47 PM

I have since had a problem on my pc and have had to reinstall the operating system. The problem may have been related to the installation of office sp1 but not sure.
Now, however, I am not able to activate the software automatically. A dialog shows asking me to call a number which doesn't give me the possibility to talk to anyone. How can I active the software?

Minollo I.

Subject: Error starting Stylus Studio
Author: Minollo I.
Date: 02 Apr 2009 05:57 PM

If I found the right activation key you are using, you should be all set now. If not, please email the activation key you are using to stylus-field-report at progress dot com

Guy Collinson

Subject: Error starting Stylus Studio
Author: Guy Collinson
Date: 02 Apr 2009 06:24 PM

All working now. Thanks

Guy Collinson

Subject: Error starting Stylus Studio
Author: Guy Collinson
Date: 23 Apr 2009 05:11 AM

FYI
The problem came back again on the fresh install of my pc. I deleted the registry setting as you advised and that resolved the problem.

Thanks

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