XML Editor
Sign up for a WebBoard account Sign Up Keyword Search Search More Options... Options
Chat Rooms Chat Help Help News News Log in to WebBoard Log in Not Logged in
Show tree view Topic
Topic Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Go to previous topicPrev TopicGo to next topicNext Topic
Hans LutschSubject: Customer Support for Stylus Studio needed
Author: Hans Lutsch
Date: 20 Jan 2008 02:24 PM
Can I get some help with this? We seem to be at an impasse. This has been going on and on.

History is

1 WestJet buys Stylus Studio Professional in early Feb 2007

2 WestJet then buys upgrade to Enterprise Edition within 30 Days and also buys AUP for same

3 Now within the 1 year time period WestJet is trying to exercise the AUP for 2008 Release of Stylus Studio Enterprise version but Stylus Studio is not providing the KEY for same. On this site I posted and was directed to the AUP key providing screen which did not recognize my Key as valid for upgrade. RegNOw then provided a Key for 2008 Professional version but noth the Enterprose version.
REGNOW says they can not help. All my previous messages and phone calls to stylusstudio@stylusstudio.com have gone unanswered.

I would like to get this resolved.

Hans Lutsch
Technical Lead, Reliability - Technical Support
Maintenance Reliability
Technical Operations

-----Original Message-----
From: RegNow Order Department [mailto:orders@regnow.com]
Sent: Sunday, January 20, 2008 12:07 PM
To: Hans Lutsch
Subject: RE: Order ID:1172189665-8711-992660 (KMM8015816I56L0KM)

Dear Hans Lutsch,

Thank you for contacting RegNow!.

We apologize for the inconvenience. Unfortunately, due to the age of
order number 1172189665-8711-992660, it is outside our influence as a
third party processing service to pursue support on your behalf.

For technical support, contact the vendor at the following:

Website: http://www.stylusstudio.com
Support E-mail: stylusstudio@stylusstudio.com

If we can be of further assistance, please reply to this message. When
replying, please be sure to include this and any other pertinent
correspondence in your message.

Ashley B.
Register Now!
Customer Service
Case ID: 4816290

Ivan PedruzziSubject: Customer Support for Stylus Studio needed
Author: Ivan Pedruzzi
Date: 21 Jan 2008 10:20 AM

Hi Hans,

Please contact the our sales team at
stylusstudio -at- stylusstudio.com

Ivan Pedruzzi
Stylus Studio Team

Topic Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Go to previous topicPrev TopicGo to next topicNext Topic
Download A Free Trial of Stylus Studio 6 XML Professional Edition Today! Powered by Stylus Studio, the world's leading XML IDE for XML, XSLT, XQuery, XML Schema, DTD, XPath, WSDL, XHTML, SQL/XML, and XML Mapping!  

Log In Options

Site Map | Privacy Policy | Terms of Use | Trademarks
Stylus Scoop XML Newsletter:
W3C Member
Stylus Studio® and DataDirect XQuery ™are from DataDirect Technologies, is a registered trademark of Progress Software Corporation, in the U.S. and other countries. © 2004-2016 All Rights Reserved.