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Jack Tan

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: Jack Tan
Date: 13 Feb 2007 03:23 PM

I am running Stylus Studio Enterprise Edition Build 653g.

I can not display the content of HELP Documentation. A popup window with help index is there but when selected a topic, it does not show it up; I can however print it in Acrobat so the files with content are available.

When requesting Help>Technical Support it call for Firefox browser. Do I need to use Explorer?

It is hard to help myself when I can not read help documentation.

Hints? Options to reset?

Thx

jack

(Deleted User)

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: (Deleted User)
Date: 13 Feb 2007 03:34 PM

Hi, Jack. Can you tell me how you're displaying the help? If you're pressing F1 or using the Help menu, the help document (a .chm file) should appear in its own window, not a web browser.

Thanks!
David Foster
Stylus Studio Team

Jack Tan

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: Jack Tan
Date: 13 Feb 2007 05:06 PM

It shows in separate window but no matter what I will type, be it F4 or explicit Help>Documentation I do not have the access to the content (which I can print)

Suggestions?

Jack

(Deleted User)

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: (Deleted User)
Date: 13 Feb 2007 05:13 PM

Hi, Jack. I'm sorry you're experiencing this problem. When you first display the help window, does the content pane (the area to the right of the pane that allows you to display the TOC or index, etc.) display any error or message, or is it simply blank?

Thanks again.

David Foster
Stylus Studio Team

Jack Tan

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: Jack Tan
Date: 14 Feb 2007 12:46 PM

>>When you first display the help window, does the content pane (the area to the right of the pane that allows you to display the TOC or index, etc.) display any error or message, or is it simply blank?

I am attaching a screen shot. One can click on TOC buit the content is not showing. Yet, when you chose to print it - the content is printed correctly.

Is it possible to reinstall help system only?

thanks

j

stylus_screen.GIF

(Deleted User)

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: (Deleted User)
Date: 14 Feb 2007 01:58 PM

Hi, Jack. We can't reproduce that here; it's certainly odd that there's no content panel at all.

Can you tell me:
- What OS are you using?
- Where the help is installed (locally or on a network)?
- Which browser (and which version) you are using?

Thanks for helping us pursue the problem and the solution.

David Foster
Stylus Studio Team

(Deleted User)

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: (Deleted User)
Date: 14 Feb 2007 02:14 PM

One more thing to try: The "Hide" button.... click that and let us know if that helped.

David Foster
Stylus Studio Team

Jack Tan

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: Jack Tan
Date: 14 Feb 2007 03:57 PM

This was a good one. Hide button brought the content window but remove the index window, but clicking <hide/show> arrows brought back both.

it works now and you may reproduce it. Now it is obvious. thx

(Deleted User)

Subject: Have problems with displaying STYLUS STUDIO HELP documentation
Author: (Deleted User)
Date: 14 Feb 2007 04:18 PM

Glad it worked out.

David Foster
Stylus Studio Team

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