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Home » Boards » Stylus Studio Developer Network » Stylus Studio Technical Forum » Stylus Studio 6 wrongfully detects hardware changes ...
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kenneth westelinckSubject: Stylus Studio 6 wrongfully detects hardware changes ...
Author: kenneth westelinck
Date: 11 Jan 2007 07:09 AM
... and therefore it is trying to reactivate my key over and over again.
The root cause is that while connecting to VPN networks, Stylus wrongfully assumes my hardware changed and tries to reactivate. At that point it fails. I think Stylus is checking the wrong mac address on the wrong adapter, resulting in a license infringement. But I assure you that is not the case.
You have already reset our licenses a dozen times, but we are still experiencing this problem. Can this be solved without upgrading to a newer version?

Module versions: 377h
JVM: 1.5.0_08-b03 Java HotSpot(TM) Client VM Sun Microsystems Inc.
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Minollo I.Subject: Stylus Studio 6 wrongfully detects hardware changes ...
Author: Minollo I.
Date: 11 Jan 2007 08:48 AM
You are using a very old version of Stylus Studio. You should update to BL377o, available from http://www.stylusstudio.com/update/ent-63.html or http://www.stylusstudio.com/update/pro-63.html depending on which edition you are running.

Even better, you could upgrade to v2007 (http://www.stylusstudio.com/download); we have promotional prices for upgrading.

Minollo

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kenneth westelinckSubject: Stylus Studio 6 wrongfully detects hardware changes ...
Author: kenneth westelinck
Date: 11 Jan 2007 08:53 AM
Ok, I will try to upgrade to the latest 6 release. Do we need to reset our license keys? Because your server probably thinks they're corrupted.
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kenneth westelinckSubject: Stylus Studio 6 wrongfully detects hardware changes ...
Author: kenneth westelinck
Date: 11 Jan 2007 08:58 AM
Now it gets even better.
- start strylus
- there's a dialog "Hardware change detected blabla"
- In the next dialog I click on "Activate Stylus Studio"
- again there's a dialog "Hardware change detected blabla"
- In the next dialog I click on "Activate Stylus Studio"
- ...
It's completely b0rken now :(
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Minollo I.Subject: Stylus Studio 6 wrongfully detects hardware changes ...
Author: Minollo I.
Date: 11 Jan 2007 09:01 AM
I would expect that; can you email your activation key to stylus-field-report@progress.com ?

Thanks.
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kenneth westelinckSubject: Stylus Studio 6 wrongfully detects hardware changes ...
Author: kenneth westelinck
Date: 11 Jan 2007 09:52 AM
Upgrading to the latest 6 release and resetting the key helped solving my problem. Thanks!
 
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