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Harry AlbrechtSubject: Stylus Studio 6 XML Enterprise Edition, install help
Author: Harry Albrecht
Date: 16 Mar 2006 03:36 PM
I have two questions concerning install issues we are having.
First problem, when a user tries to use the software they receive an error message that states "Stylus Studio is unable to store the Activation Key value in your HKEY_LOCAL_MACHINE registry." Users do not have admin rights, so how do the users run the software?

Second question. We are installing several copies of the software in an isolated environment with no internet connection. We receive the following error when we try to install it. "Stylus Studio is currently unable to contact the server to verify the status of your license." How do we install the software in this type of environment?

Because this matter may be rather long to keep emailing, I can be reached at (301)837-5252
My name is Harry Albrecht.

Thank You

Posttop
Minollo I.Subject: Stylus Studio 6 XML Enterprise Edition, install help
Author: Minollo I.
Date: 16 Mar 2006 03:50 PM
>First problem, when a user tries to use the software they receive an
>error message that states "Stylus Studio is unable to store the
>Activation Key value in your HKEY_LOCAL_MACHINE registry." Users do
>not have admin rights, so how do the users run the software?

Stylus Studio needs access to the HKEY_LOCAL_MACHINE registry until activation is complete; your administrator can grant temporary permission until the activation is complete, or the installation and activation can be performed by the administrator and then accessed by other users. Once activation is complete, Stylus Studio requires only read access to the HLM registry.

>Second question. We are installing several copies of the software in
>an isolated environment with no internet connection. We receive the
>following error when we try to install it. "Stylus Studio is
>currently unable to contact the server to verify the status of your
>license." How do we install the software in this type of environment?

When you purchase Stylus Studio and you have this kind of requirements, we can provide "disconnected activation keys", that will allow you to activate Stylus Studio in environments like the one you are describing.

Feel free to email us at stylus-field-report@progress.com if you have purchased Stylus Studio and you need this special kind of keys; please make sure to list the activation keys that you are currently using.

Thanks,
Minollo

   
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