> There was a similar move a few years ago to shift call centers to
> India, which has now been proven to have failed because they are
> moving them back again (here in the UK they're advertising "UK based
> call centers" as some sort of benefit of the product).  If a basic
> support line has failed, why would anyone think developing software in
> this way would work?
>
Because you don't need everyone on a software development team to
speak the same language as every customer of that software?

 I think that support is actually more prone to failure when
outsourced cross-cultures than software development.


Cheers,
Bryan Rasmussen