[XML-DEV Mailing List Archive Home] [By Thread] [By Date] [Recent Entries] [Reply To This Message] Re: Canonical set of rules for systems?
Hi, Yes please, CSML sounds like a really good idea to me. Ken. ---- Costello, Roger L. wrote: Excellent! Thanks Ken. You are saying that one thing needed by systems is a set of rules for customer satisfaction. These rules are derived from taking measurements on the system. Perhaps we need a Customer Satisfaction Markup Language (CSML)? /Roger Ken Starks wrote (by mistake sent first by email to Roger only): -----Original Message----- From: Ken Starks [mailto:ken@l...] Sent: Thursday, May 07, 2009 11:45 AM To: Costello, Roger L. Subject: Re: Canonical set of rules for systems? The main thing that is missing, to my way of thinking, is some sort of overall quality metric for user-friendliness. Informally stated, "Do the users come away from a session on the system feeling happy?" i.e. How shall we know - in six months time - that the system as a whole is working nicely ? that its users enjoy using it ? For a web-based system, this can to a certain extent be measured by recording mouse-clicks that reveal false trails or early quitting by the users; or that measure how they return to the site; or social-networking recommendations, etc. For other systems you might need to build-in some sort of feedback form, trouble-ticket system, help line or whatever, and take data from that for statistical analysis. I am sure we have all used systems that work according to the designers' sets of rules, but leave you feeling ... well ... (Grr) .. angry. Last week, for example, I bought a train ticket online, and the system insisted on making me jump through a zillion hoops, and asked me a zillion completely irrelevant questions. And it made me go right back to the beginning when I decided to take a single ticket rather than a return ( ... Grr, Grr ! ). Please make sure your canonical set of rules discourage that ! To do so would certainly be part of my design brief if I asked you to design a system for me. Yours sincerely, Ken. Costello, Roger L. wrote: > > Hi Folks, > > > > When designing a system make explicit the rules of the system. These rules include: > > > > - rules that define the system's process/workflow > > > > - rules that define the data validity of documents routed through the system > > > > - rules that define the system's user interface > > > > - rules that define the relationship/taxonomy of the system's data > > > > > > What other rules are there in systems? > > > > Is there a canonical set of rules? > > > > > > Here's a start at a canonical set of rules for systems: > > > > 1. Process/workflow rules > > > > 2. Data validity rules > > > > 3. User interface rules > > > > 4. Data relationship rules > > > > What else? > > > > /Roger > > _______________________________________________________________________ > > > > XML-DEV is a publicly archived, unmoderated list hosted by OASIS > > to support XML implementation and development. To minimize > > spam in the archives, you must subscribe before posting. > > > > [Un]Subscribe/change address: http://www.oasis-open.org/mlmanage/ > > Or unsubscribe: xml-dev-unsubscribe@l... > > subscribe: xml-dev-subscribe@l... > > List archive: http://lists.xml.org/archives/xml-dev/ > > List Guidelines: http://www.oasis-open.org/maillists/guidelines.php > > > > > > > > > Costello, Roger L. wrote: > Hi Folks, > > When designing a system make explicit the rules of the system. These rules include: > > - rules that define the system's process/workflow > > - rules that define the data validity of documents routed through the system > > - rules that define the system's user interface > > - rules that define the relationship/taxonomy of the system's data > > > What other rules are there in systems? > > Is there a canonical set of rules? > > > Here's a start at a canonical set of rules for systems: > > 1. Process/workflow rules > > 2. Data validity rules > > 3. User interface rules > > 4. Data relationship rules > > What else? > > /Roger > _______________________________________________________________________ > > XML-DEV is a publicly archived, unmoderated list hosted by OASIS > to support XML implementation and development. To minimize > spam in the archives, you must subscribe before posting. > > [Un]Subscribe/change address: http://www.oasis-open.org/mlmanage/ > Or unsubscribe: xml-dev-unsubscribe@l... > subscribe: xml-dev-subscribe@l... > List archive: http://lists.xml.org/archives/xml-dev/ > List Guidelines: http://www.oasis-open.org/maillists/guidelines.php > > > >
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