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Re: XML-based Automation (Was: Zen or Games?)

• To: AndrewWatt2000@a...
• Subject: Re: XML-based Automation (Was: Zen or Games?)
• From: John Cowan <cowan@m...>
• Date: Thu, 26 Jun 2003 14:55:11 -0400
• Cc: xml-dev@l...
• In-reply-to: <190.1c791a44.2c2c69a0@a...>
• References: <190.1c791a44.2c2c69a0@a...>
• User-agent: Mutt/1.3.28i

AndrewWatt2000@a... scripsit:

> Think of the "marvellous" automated telephone systems which plague modern 
> life. They allow customer "support" at greatly reduced monetary cost for the 
> company which provides "support" but at the cost of greatly increased time and 
> frustration for the customer. The customer is receiving "support" which is much 
> cheaper. And it shows!

Indeed.  Wherefore the product being supported is cheaper as well.

Look, if you have enough money, you can get all the personal service and
support you want.  You can hire a whole layer of people to run interference
for you -- what Jonathan Swift called "flappers".  But consider what
service and support you would have gotten without that automation!
You'd be a serf or slave or free peasant at best.
> Connection to a human being who has the capacity to think, and who is given 
> by the "system" autonomy to think will be a premium service in future customer 
> support. The plebs will receive XML-based service. :)

You betcha.  Look into "private banking" some time.
XML-based service is still a whole lot better than sword-based service.

-- 
Yes, chili in the eye is bad, but so is your    John Cowan
ear.  However, I would suggest you wash your    jcowan@r...
hands thoroughly before going to the toilet.    http://www.reutershealth.com
        --gadicath                              http://www.ccil.org/~cowan

• References:
  • XML-based Automation (Was: Zen or Games?)
    • From: AndrewWatt2000@a...

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