Section I - Your Experience The information and resources I received were useful. 43 41 0 Section I - Your Experience Calls were answered in a reasonable time. 43 42 0 Section I - Your Experience I received information I requested in a reasonable time. 42 41 0 Section I - Your Experience The staff was helpful. 43 42 0 Section I - Your Experience If the need arose, I would use services again. 43 41 0 Section I - Your Experience How did the help you received compare to your expectations? 41 14 0 Section II - Your Experience with Counseling (if applicable) I was satisfied with my experience of finding an available clinician. 17 15 0 Section II - Your Experience with Counseling (if applicable) My first appointment with a clinician took place within an acceptable timeframe. 14 12 0 Section II - Your Experience with Counseling (if applicable) How well did the clinician seem to understand you? 14 11 0 Section III - Outcomes My contact helped me (and/or my family) feel less stress or worry. 29 25 0 Section III - Outcomes I have seen an improvement in my relationships. 24 22 0 Section III - Outcomes I am more effective at work/school. 24 23 0 Section III - Outcomes I feel more hopeful than I did before I called. 28 27 0 Section III - Outcomes I feel more confident about being able to manage the issues that concern me. 26 23 0 Section III - Outcomes I have seen improvement in myself (and/or my family). 25 23 0 Section III - Outcomes How many hours did you save by using this program? 13 0 0 3.250000

EAP/WL Satisfaction Survey Customer Report 1/1/2006 - 3/17/2006 1688 Employee Assistance and WorkLife