one block is made of: one record 10 (customer) 1 to N record 20 per record 10 (accounts) 1 to N record 30 per record 20 (transactions) record type 10 fields: record type on 10 characters customer id on 10 characters customer lastname on 20 characteres customer firstname on 30 characters record type 20 record type on 10 characters customer id on 10 characters account id on 10 characters record type 30 record type on 10 characters customer id on 10 characters label on 10 characters value on 10 characters