APPENDIX C – sATISFACTION sURVEY cUSTOMER rEPORT
EAP/WorkLife Satisfaction Survey Customer Report	 	 	
 			 	
Surveys Completed:	Jan 2006 - Mar 2006	 	
Customer(s) #:	1571		 	
Service Type:	Employee Assistance Program and WorkLife	
Section 1 - Your Experience		# of Respondents *	Percentage Satisfied	
The information and resources I received were useful.				
Calls were answered in a reasonable time.				
I received information I requested in a reasonable time.				
The staff was helpful.				
If the need arose, I would use services again.				
				
How did the help you received compare to your expectations?				
				
Section II - Your Experience with Counseling (if applicable)				
I was satisfied with my experience of finding an available clinician.				
My first appointment with a clinician took place within an acceptable timeframe.				
How well did the clinician seem to understand you?				
				
Section III - Outcomes				
My contact helped me (and/or my family) feel less stress or worry.				
I have seen an improvement in my relationships.				
I am more effective at work/school.				
I feel more hopeful than I did before I called.				
I feel more confident about being able to manage the issues that concern me				
I have seen improvement in myself (and/or my family)				
			Avg # of hours Saved **	
How may hours did you save by using this program?