Hello [fName],

Thank you for choosing Orange - we've got your order.

your order number: [orderNumber]

this is what you ordered:		monthly	today
	[handset name]		[handset cost]
	[service plan name]	[service plan monthly cost]
	[additional item description]	[additional item monthly cost]
	[accessory description]		[accessory cost]
	monthly cost:	[sub-total monthly cost]
total monthly cost:		[total monthly cost]
[delivery option] ([deliverySlot])			[delivery option cost]
total cost today including delivery:			[total today cost]

delivery details

Your order will be delivered [deliverySlot] on [deliveryDate] to the following address:

[title] [fName] [lName] [poBox] [buildingName] [sbuildingName] [houseNumber] [street1] [street2] [locality1] [locality2] [town] [county] [postCode]

Remember we'll need a signature on delivery.

when your phone arrives

Your phone will arrive connected to our network, but there will be a bar on the account. To remove the bar please call 980 from the phone or 07973 100 980 from a UK landline. When you call, we'll ask for the password you gave us when you ordered. While you are speaking to us, please check that you have been connected to the right services.

paying by Direct Debit

Your request to pay by Direct Debit has been submitted. Pending the result of the credit check, the Direct Debit will appear on your bank statement as 'Orange'. The Direct Debit will be collected each month, on or after, 20 days from the date of your bill.

Confirmation of the instruction will be sent to the bank account holder within 3 working days or no later than 10 working days before the first payment is debited.

Monthly Direct Debit payments will be for the total monthly costs shown above plus all out-of-bundle costs for each phone on the account.

managing your account online

When you get your phone, have a think about managing your account online. It's a secure and easy way to view your bills, buy text, photo or data bundles or even change your Service Plan. Find out more at www.orange.co.uk/youraccount/

If you need any help with your new phone go to www.orange.co.uk or visit a Phone Trainer at your nearest Orange shop. To find your nearest Orange shop go to: http://shop.orange.co.uk/shop/show/stores

If you have any questions, you can email us at theorangeshop@orange.co.uk or call us on 0500 80 20 80. Please don't forget to quote your order number.

bringing your number to Orange

When we know the date that your number will be brought to Orange, we'll email you - keep an eye out for it.

Thanks, Orange

everything ok?

We offer a 14 day money-back guarantee for phones and a 7 day money-back guarantee for accessories. See the full terms and conditions.

Orange Personal Communications Services Limited. www.orange.co.uk