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Lakshmi Narasimhan MadhavanSubject: not able to email to stylusstudio@stylusstudio.com
Author: Lakshmi Narasimhan Madhavan
Date: 10 Jun 2010 12:14 AM
Originally Posted: 10 Jun 2010 12:10 AM
when posting to the above email address the following is returned,
<stylusstudio@stylusstudio.com>... Deferred: Connection reset by progress.progress.com.
Warning: message still undelivered after 4 hours
Will keep trying until message is 4 days old

I have purchased a new laptop and wish to install stylus studio. I have a licenced stylus studio enterprise version 2007.

I will be removing stylus studio from my earlier Dell Laptop. I would like you a reset on you side so that I can Install the same on my new Laptop.

My new laptop runs on Wndows 7 Professional 64 Bit. I also would like to purchase a upgrade licence to the latest version to run on this new laoptop.

I reside in Australia.
My license name is: Lakshmi Narasimhan Madhavan

Could you let me know the procedure to achieve the above

Postnext
Tony LavinioSubject: not able to email to stylusstudio@stylusstudio.com
Author: Tony Lavinio
Date: 10 Jun 2010 08:48 AM
Send the email to stylus-field-report (at) progress.com.

stylusstudio@stylusstudio.com is for sales only; not sure why your messages are getting bounced though.

Postnext
Brian AndersonSubject: not able to email to stylusstudio@stylusstudio.com
Author: Brian Anderson
Date: 14 Jun 2010 01:37 PM
>when posting to the above
>email address the following is
>returned,
><stylusstudio@stylusstudio.
>com>... Deferred:
>Connection reset by
>progress.progress.com.
>Warning: message still
>undelivered after 4 hours
>Will keep trying until message
>is 4 days old
>
>I have purchased a new laptop
>and wish to install stylus
>studio. I have a licenced
>stylus studio enterprise
>version 2007.
>
>I will be removing stylus
>studio from my earlier Dell
>Laptop. I would like you a
>reset on you side so that I
>can Install the same on my new
>Laptop.
>
>My new laptop runs on Wndows 7
>Professional 64 Bit. I also
>would like to purchase a
>upgrade licence to the latest
>version to run on this new
>laoptop.
>
>I reside in Australia.
>My license name is: Lakshmi
>Narasimhan Madhavan
>
>Could you let me know the
>procedure to achieve the above



Hi Lakshmi,

Can you confirm you received my responses and quote?

Thank you,

Brian

brian.anderson@ivitechnologies.com

Postnext
Lakshmi Narasimhan MadhavanSubject: not able to email to stylusstudio@stylusstudio.com
Author: Lakshmi Narasimhan Madhavan
Date: 20 Jun 2010 02:27 AM
I did recieve your reply. Thank you for sending across the Key.

I need to clarify few things here.

First I am a individual user and purchased the 2007 Enterprise edition for all the features instead of the professional version. I installed the software on one of DIAC's PC's (allocated to me for work) when I worked there as a contractor for a short while (2 and half months in 2007) and I think I removed it when I left them (In any case they would have wiped out whole PC image as a standard procedure, I reckon, when I left.)

Please correct your records to this effect.

Secondly this time around I would like to order only one updgrade licence (I am interested only in installing and using it from my new laptop. I can create XSLTs and XSDs... from the laptop and transfer them to the work PC whereever I work. Is this possible. If so could you re-issue the document with






Prepared for:

Lakshmi Narasimhan Madhavan

Also how do I purchase the upgrade (2010) which you have quoted in the document. I cannot see any way of puchasing a upgrade from stylus studio web site. Could you give me more information here.


Could you please respond as quickly as possible. I need to do the purchase before 30 June 2010 for Tax purposes.

Postnext
Lakshmi Narasimhan MadhavanSubject: not able to email to stylusstudio@stylusstudio.com
Author: Lakshmi Narasimhan Madhavan
Date: 23 Jun 2010 01:17 AM
As I did not recieve any response from you guys, I have purchased today a 1 user licence of the Enterprise version 2010 (Order Id: 38456YN-9CG5T).

It is quite disappointing that there is no response for my further query/advice.

Please see to it that my details with this licence (I will be installing & activating the software on my new laptop today) do not show any company name (I have not supplied any name when ordering online) as I always purchase as a Individual user (myself) to use it as a IT professional (contractor).

Posttop
Brian AndersonSubject: not able to email to stylusstudio@stylusstudio.com
Author: Brian Anderson
Date: 28 Jun 2010 09:41 PM
Hi Lakshmi,

I have been on vacation and just saw your online board post. I had sent you an email with detailed instructions on 6/14/2010 for your upgrade purchase.

I also see your recent order. I'm going to have $295 refunded to you from our shopping cart comapny, as you did purchase the full version instead of the upgrade version.

Please email me directly at: brian.anderson@ivitechnologies.com rather than post messages on the technical support board. I'm in sales and am not as prompt as some of the tech team in reading all of the posts. Between vacation and the fact this was on the support board, I missed your recent complaint.

You should receive an email confirming the partial refund shortly.

Thanks,

Brian

   
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