Subject:Problems with Help Author:James Allor Date:10 Mar 2005 04:15 PM
version 6.1, build 287e
Updateing to the latest version doesn't seem to work.
On the toolbar,
Help->Technical Support -- does nothing
Help->Check for latest version -- doesn't seem to update the program
Help->About Stylus Studio -- the links come back with
"Unable to open hyperlink: The specified path was not found"
Subject:Re: Problems with Help Author:James Allor Date:11 Mar 2005 08:12 AM
That allowed me to get the update, but I still don't understand why
I can't connect to the urls under the help menu. I CAN connect to the
urls in the Stylus Studio documentation. Needless to say, I can connect
using my browser. I Can ping your web site from the Windows command
What should I be looking for? Are there settings I can change
within Stylus Studio? Are there any other tests I can do?
Subject:Re: Problems with Help Author:Minollo I. Date:11 Mar 2005 09:11 AM
As I mentioned, from your description it looks like Stylus Studio is not
allowed to contact our server URL (the Stylus Studio documentation is a
Windows Help application, which has different security settings than the
Are you running a firewall on your machine? XP SP2? Can you check if the
firewall is excluding the Stylus Studio (struzzo.exe) application from
using the network?