XML Editor
Sign up for a WebBoard account Sign Up Keyword Search Search More Options... Options
Chat Rooms Chat Help Help News News Log in to WebBoard Log in Not Logged in
Show tree view Topic
Topic Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Go to previous topicPrev TopicGo to next topicNext Topic
Postnext
James AllorSubject: Problems with Help
Author: James Allor
Date: 10 Mar 2005 04:15 PM
version 6.1, build 287e
Updateing to the latest version doesn't seem to work.

On the toolbar,
Help->Technical Support -- does nothing
Help->Check for latest version -- doesn't seem to update the program
Help->About Stylus Studio -- the links come back with
"Unable to open hyperlink: The specified path was not found"

I'm assuming this is all related.

Thanks.

Postnext
Minollo I.Subject: Re: Problems with Help
Author: Minollo I.
Date: 10 Mar 2005 04:47 PM
It looks like your Stylus Studio version is unable to contact our server
(firewall settings?).

You can manually download the latest update from:
http://www.stylusstudio.com/update

Hope this helps,
Minollo

Postnext
James AllorSubject: Re: Problems with Help
Author: James Allor
Date: 11 Mar 2005 08:12 AM
That allowed me to get the update, but I still don't understand why
I can't connect to the urls under the help menu. I CAN connect to the
urls in the Stylus Studio documentation. Needless to say, I can connect
using my browser. I Can ping your web site from the Windows command
prompt.

What should I be looking for? Are there settings I can change
within Stylus Studio? Are there any other tests I can do?

Posttop
Minollo I.Subject: Re: Problems with Help
Author: Minollo I.
Date: 11 Mar 2005 09:11 AM
As I mentioned, from your description it looks like Stylus Studio is not
allowed to contact our server URL (the Stylus Studio documentation is a
Windows Help application, which has different security settings than the
application itself).

Are you running a firewall on your machine? XP SP2? Can you check if the
firewall is excluding the Stylus Studio (struzzo.exe) application from
using the network?

Thanks,
Minollo

 
Topic Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Go to previous topicPrev TopicGo to next topicNext Topic
Download A Free Trial of Stylus Studio 6 XML Professional Edition Today! Powered by Stylus Studio, the world's leading XML IDE for XML, XSLT, XQuery, XML Schema, DTD, XPath, WSDL, XHTML, SQL/XML, and XML Mapping!  
go

Log In Options

Site Map | Privacy Policy | Terms of Use | Trademarks
Stylus Scoop XML Newsletter:
W3C Member
Stylus Studio® and DataDirect XQuery ™are from DataDirect Technologies, is a registered trademark of Progress Software Corporation, in the U.S. and other countries. © 2004-2016 All Rights Reserved.