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Peter Larbalestier

Subject: Critical mass - functionality requests
Author: Peter Larbalestier
Date: 01 Sep 2004 06:10 PM

Dear All,

in IT from my experience getting no complaints or suggestions from users
is always a concern.

As there can be 2 reasons (obvioulsy more but I will write about 2):

1. the product is faultless (which it never is)

2. the users don't care anymore, can't be bothered telling you as they
have given up with all of your bugs, terrible interface, bad
functionlity.

So yes, Ivan critical mass is important in driving what features
need to be in the be in the next release.

But how many people in this forum are the early adopters?

How many of the early adopters are coming back and advising
on new issues?

How much is critical mass ?

Peter

Ivan Pedruzzi

Subject: Critical mass - functionality requests
Author: Ivan Pedruzzi
Date: 01 Sep 2004 07:18 PM

>But how many people in this
>forum are the early adopters?
>
>How many of the early adopters
>are coming back and advising
>on new issues?

The number of early adopters is irrelevant in this context.
People are attracted to tools that can make their life easier
doesn't meter if it is for learning or employ a particular technology.

If a customer finds most of what he/she needs in Stylus then is willing to
collaborate with us and this forum is a live proof. Our team has processed
any message from the community in the last 5 years most of the times in few hours.

Just browsing the forum should give indications to evaluators but,
if the user gives up after the first try and never comes back to us,
there isn't much we can do about.

We believe that the Stylus Studio community is around 30000 active developers
2/3 of them are professionals.

>How much is critical mass?
>

Critical mass doesn't necessarily translates to numbers, hundred single
users or one significant deal can became equivalently important.

Ivan

Peter Larbalestier

Subject: Critical mass - functionality requests
Author: Peter Larbalestier
Date: 01 Sep 2004 09:17 PM

Ivan I think that this forum is brilliant,

I was so impressed that I bought the product.

I am equally impressed with the response time.

It is the last point of yours which I am equally glad to read.

But that point equally contradicts your previous "critical mass" statement.

But hey at least you see can reason when it is an important
feature request.

Pete

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