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Topic  
Postnext
Peter LarbalestierSubject: Set a thread flag to "review"
Author: Peter Larbalestier
Date: 08 Aug 2004 07:02 PM
I have an issue whereby I feel that only those items which are "new"
are being read by the Support Team.

I would like to be able to change the flag on an item that I posted
to say "review".

Which means that the thread is not "new" but there have been further
answers added to the thread that may need further reviewing by
the Stylus Team.

Thanks

Peter

Postnext
Tony LavinioSubject: Set a thread flag to
Author: Tony Lavinio
Date: 08 Aug 2004 08:46 PM
Each time a message is posted to a thread, we on the Stylus
team do see it. Is there some instance in which you've seen
a reply not get handled?

Using the web interface, the 'Show New Messages' option in the
upper right corner will highlight both new threads and new
replies on those threads.

Postnext
Peter LarbalestierSubject: Set a thread flag to "review"
Author: Peter Larbalestier
Date: 08 Aug 2004 11:34 PM
My issue was with my thread in Studio Feature Requests entitled
"File Open Last used filepath".

There was no closure on this thread from the Stylus team.

Meaning, had it been logged for a future change request, whether you
knew of the issue.

Therefore I thought that the team only looked at notes where the thread
has a "new" flag.

Pete

Posttop
Tony LavinioSubject: Set a thread flag to
Author: Tony Lavinio
Date: 10 Aug 2004 08:39 AM
So, to answer the original question, yes we see all replies.
As Ivan replied, the only reason the thread wasn't closed was
because the issue hadn't been confirmed and a resolution
decided internally.
In case you missed it, you can see the answer at
http://www.stylusstudio.com/SSDN/default.asp?action=9&read=2807&fid=59#7953

   
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