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David MartinezSubject: Stylus Studio X16 Professional Crashing with Open Tags
Author: David Martinez
Date: 05 Apr 2019 04:58 PM
One of our users has an issue with Stylus Studio X16 1987E 64-bit crashing. This only happens when entering attributes to elements without a closed tag. If she enters in a closed Tag in the beginning of her xml line right after the Open Tag and types in her line, there is no issue with crashing.

Steps taken so far.

1. Uninstalled SS
2. Cleared all Registry references
3. Cleared APP DATA folder of all references.
4. Reinstalled SS

Any help would be appreciated.

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Ivan PedruzziSubject: Stylus Studio X16 Professional Crashing with Open Tags
Author: Ivan Pedruzzi
Date: 05 Apr 2019 05:49 PM
Hi David,

We have released several updates, would be possible to install the latest 1987o?

http://www.stylusstudio.com/update/X16-ReleaseNotes.html?ed=e

http://www.stylusstudio.com/downloads/2016/ent-edition-x64/

Let us know
Ivan Pedruzzi
Stylus Studio Team

Postnext
David MartinezSubject: Stylus Studio X16 Professional Crashing with Open Tags
Author: David Martinez
Date: 24 Apr 2019 06:45 PM
We updated the user to the latest version you recommended and it seemed to work, but shortly after she reported that the same problem is occurring.

Postnext
David MartinezSubject: Stylus Studio X16 Professional Crashing with Open Tags
Author: David Martinez
Date: 29 Apr 2019 07:27 PM
We updated the user to the latest version you recommended and it seemed to work, but shortly after she reported that the same problem is occurring.

Posttop
Ivan PedruzziSubject: Stylus Studio X16 Professional Crashing with Open Tags
Author: Ivan Pedruzzi
Date: 29 Apr 2019 07:48 PM
David,

We do no see it happening here, see video capture
https://youtu.be/_VW8nY4QCdY

Could you please provide a list of steps to reproduce the problem?
Does it happen with a specific document?


Ivan Pedruzzi
Stylus Studio Team

   
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