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Dave LivingstonSubject: Stylus Studio V16 X64 update does not install
Author: Dave Livingston
Date: 22 Jun 2016 03:01 PM
Attempting to update to the latest build of Version 16.
getting an error message

The InstallShield Engine (IKernel.exe) could not be installed.

IKernel.exe could not be copied to 'C;\Program Files (x86)\Common FIles\InstallShield\Engine\6\Intel32'

Make sure you have the appropriate privileges to copy files to this foler (0x20).

Yes, my user account has administrative privileges and I am running the installation as administrator.

If I look at that location it is already present.

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Ivan PedruzziSubject: Stylus Studio V16 X64 update does not install
Author: Ivan Pedruzzi
Date: 22 Jun 2016 04:48 PM
Hi Dave,

We have few reports on this problem and yet to determine what is the triggering condition.

Kart Wald reported that on a second attempt he succeeded in running the installer.

Could you try renaming folder InstallShied to InstallShied.HIDE, and re-run the installer?

C:\Program Files (x86)\Common FIles\InstallShield.HIDE\Engine\6\Intel32'



Sorry for the trouble
Ivan Pedruzzi
Stylus Studio Team
   
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