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Shank McMullenSubject: cannot install
Author: Shank McMullen
Date: 17 Sep 2007 09:46 PM
Originally Posted: 17 Sep 2007 09:40 PM
I tried the trial Enterprise version. Trial expired. I tried to uninstall but got an error. Ignored it. Downloaded newest Enterprise and purchased. Tried installing and got the attached error. Tried deleting Stylus references in registry - same error. Tried rebooting - same error. How do I get this installed?

I tried uploading but forum software isn't working. Error is...

Component transfer error
Component: StylusObj
File Group:
File:
Error: The filename, directory name, or volume label syntax is incorrect


Unknowns1.jpg
error screenshot

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Alberto MassariSubject: cannot install
Author: Alberto Massari
Date: 20 Sep 2007 02:21 AM
Hi Shank,
it's possible that InstallShield still "sees" the previous version you had installed; try

- deleting the "c:\Program Files\InstallShield Installation Information\{FC2F64F9-7088-49A2-82D9-121C75B48FDD}" folder
- deleting the "HKEY_CURRENT_USER\Software\Stylus Studio\2007 XML Enterprise Suite Release 2" registry key
- deleting the "HKEY_LOCAL_MACHINE\SOFTWARE\Stylus Studio\2007 XML Enterprise Suite Release 2" registry key
- deleting the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FC2F64F9-7088-49A2-82D9-121C75B48FDD}" registry key
- deleting the HKEY_CLASSES_ROOT\Stylus* registry keys

Hope this helps,
Alberto

 
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