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John ArnoldSubject: Uninstall failure
Author: John Arnold
Date: 25 May 2007 02:55 PM
I have Stylus Studio installed on Windows XP, SP2.
Using Control Panel-> Add or Remove Programs-> Stylus Studio Change/Remove-> "Do You wish to Uninstall" -> Yes

results in the InstallShield Wizard -> Not Responding

according to Windows Task Manager

Please advise

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Jolien VanierneferstSubject: Uninstall failure
Author: Jolien Vanierneferst
Date: 05 Jun 2007 09:54 AM
I have the same problem and I also get the error message "An error occured while launching setup. Cannot execute RPC".
Is there someone who knows what I can do about this?

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Minollo I.Subject: Uninstall failure
Author: Minollo I.
Date: 05 Jun 2007 05:10 PM
That can only mean that for some reason the InstallShield uninstall information/package got corrupted.

What Stylus Studio version/release number have you installed? We need that information to provide manual instructions about how to uninstall the product.

Thanks.

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Jolien VanierneferstSubject: Uninstall failure
Author: Jolien Vanierneferst
Date: 05 Jun 2007 05:13 PM
Thank you for your reply. It's release 2.

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Minollo I.Subject: Uninstall failure
Author: Minollo I.
Date: 05 Jun 2007 05:23 PM
2007 Release 2:

File system:
- Delete the install directory, by default: c:\Program Files\Stylus Studio 2007 XML Enterprise Suite Release 2
- Delete c:\Program Files\InstallShield Installation Information\{FC2F64F9-7088-49A2-82D9-121C75B48FDD}
- Delete c:\Documents and Settings\All Users\Desktop\Stylus Studio 2007 XML Enterprise Suite Release 2.lnk (if you created the desktop icon)
- Delete c:\Documents and Settings\All Users\Start Menu\Programs\Stylus Studio 2007 XML Enterprise Release 2

Registry:
- Delete HKEY_CURRENT_USER\Software\Stylus Studio\2007 XML Enterprise Suite Release 2
- Delete HKEY_LOCAL_MACHINE\SOFTWARE\Stylus Studio\2007 XML Enterprise Suite Release 2
- Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FC2F64F9-7088-49A2-82D9-121C75B48FDD}

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Jolien VanierneferstSubject: Uninstall failure
Author: Jolien Vanierneferst
Date: 05 Jun 2007 05:25 PM
Thanks! How exactly can I access the registry?

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Minollo I.Subject: Uninstall failure
Author: Minollo I.
Date: 05 Jun 2007 05:31 PM
Just run "regedit.exe" (Start > Run > regedit.exe); it's a Windows system tool, which will present a fairly familiar and intuitive user interface.

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Jolien VanierneferstSubject: Uninstall failure
Author: Jolien Vanierneferst
Date: 05 Jun 2007 05:35 PM
Thanks a lot! I'm going to try this as soon as possible.

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Jolien VanierneferstSubject: Uninstall failure
Author: Jolien Vanierneferst
Date: 08 Jun 2007 12:04 PM
Originally Posted: 08 Jun 2007 12:01 PM
I'm sorry I reply this late. I tried every step you said and it worked fine but when I right-click on an xml or xsl file it still says "edit with stylus studio". When I say "open with" and there I choose another program and I click "always open this type of file with this program" it doesn"t help. But when I ask the properties of these files the "open with" label does mention the correct program. Is there anything else I can do to change this?

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Alberto MassariSubject: Uninstall failure
Author: Alberto Massari
Date: 18 Jun 2007 08:13 AM
Hi Jolien,
you can manually remove the 'Edit with ...' entries by editing the registry key HKEY_CLASSES_ROOT\.xml and changing the (Default) value from stylusstudiofile.xml to xmlfile (that should be still there, as the '.bak' value)

Hope this helps,
Alberto

 
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